I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

[TiffanyL]

If you have cleared cache, deleted cookies and even tried different web browsers and are still having the same issue, I would suggest contacting TurboTax support for assistance. Please see the FAQ link provided below:

TurboTax customer service

[DAL2121]

I spoke with a TurboTax employee/expert online for over an hour last night. He bent over backward to help and searched this very site. His conclusion was it is a software glitch. He suggested I wait until Feb. 12th and try again as the IRS is not accepting electronic filing until that date. That would be nice but I have zero confidence that will solve the issue. 

I am a retired American citizen living in Canada. As my only income is my pension I have not filed in over ten years. I am only filing now as I never received any stimulus money.

I was so pleased to see Turbotax was offering this at no cost as money is very short. I am frustrated to be stuck at that final stage. Thanks for attempting to help.

[ficker1964]

its a cruel joke

[ficker1964]

Its sad and cruel what a nightmare!!!!!!

[luannewolf]

This used to  help with the "can't pay" scenario - might be worth a try! 

In Internet Explorer, Select Tools > Internet Options > Security tab.
           Click Reset All zones to default level
           Then click the Advanced tab
           Scroll down to Security (look for the lock) and make sure these boxes are checked:
                       Use SSL 3.0
                       Use TLS 1.0

[gonfishin65]

I've tried clearing my cache and cookies in both Chrome and Edge. I've tried a second computer using Edge. I still get the same error and can't complete my taxes

[JeanneLO]

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance:  What is the TurboTax phone number?

@gonfishin65

[BrokenSamurai]

Same issue: "We're having a little trouble processing your info..."

Got my callback from TurboTax "help" but they were absolutely no help. The technician suggested that there might be a discrepancy between what was entered and the information held by CRA. Since the CRA information was imported from them, this obviously isn't the issue. WTF Intuit?

[Malicia99]

We went through this same nightmare last year. Multiple calls to customer service and no help to be found. We tried paying for weeks. Finally gave up and didn’t even file last year (I have five kids and with Covid it was all a nightmare). We finally just hired an accountant this year to take care of it for us. After 13 years of using turbo tax we are sad to report we will never use it again. Good luck and hopefully you can find some kind of resolution. Many of the suggestions I heard had to do with software issues or deleting cookies or some jazz. Tried it all. 

[whyshir]

Call tt customer service and the agent will need to call the finance department for you.

[mthendri]

Same here.  Based on another post on the community forums, put 123 main street for your street address.  Use the correct City, State, and ZIP.    Fixed it for me.

[CarmenCook]

This solution worked for me, thank you! 

[bluementhol]

Thank you, it fixed it.

[javdel2]

That fixed it, thanks!

[Tileaki]

This worked for me! I had been trying to submit payment of Turbotax for 2 days. Had spoke with multiple specialist and tried everything. Then came across the above post, 'change your street address to 123 Main Street' and leave the rest as your own. Success!! No idea why this works and with all the people who are having this problem, that Turbotax has not fixed the issue.