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New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

 
19 Replies
Employee TurboTax Specialist

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

Clear the cookies and cache on your web browser. Close and then re-open it, and access the TurboTax website again. If the issue persists please use a different browser. For info on how to clear your cookies and cache, please click the link below.

 

How to clear your cache - Community

 

How do I delete cookies? - Community

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Level 1

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I tried clearing my cookies and cache and also used a different browser, and I am still getting the same error message. Please tell me what else I should do so that I can finish filing my taxes.

Employee TurboTax Specialist

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

 Since that didn't work , try using a different browser all together. If your issue remains unresolved, please Contact us so we can help.

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New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I am having this problem too. I can bypass the screen by upgrading to Turbotax PLUS and using my federal refund to pay for the upgrade. Is there anyway around this error without having to pay $70?

Employee TurboTax Specialist

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I have the same issue too. I have been trying to file my taxes through Lyft / Uber portal I called this number [phone number removed] ) and the tech guy suggested there was a hold on my account because a charge I have disputed  since last year! So I got in touch with the finance department through the same tech guy and they told me they will release my account from that hold so I can file my taxes without issues and that resolved my problem. 

 

Hope it helps!

New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

Did you ever get this to work. I have been speaking with customer support for days and nothing is working. 

New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

Has anyone solved this yet?

 
thanks in advance!

New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I am having the same issue since last night.  I have tried different browser, different card and still no success. 

 

If someone did figure this out, please update everybody. 

Level 1

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I think I ended up having to use a different browser. I used Safari instead of Chrome, and it worked. 

New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

Support person was able to figure out why my payment wasn't going through.  

 

My account was locked and therefore no payment can be accepted.  Once she unlocked my account, i was able to make the payment. 

 

Go ahead call the custom service and tell them to unlock your account for payment. You should be fine after that.  Make sure to sign out and log back in. 

New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I'm having the same issue.  Has anyone had this resolved. been on the phone with Turbotax for well over an hour and they can't figure out whats the issue. 

 

Thanks in Advance! 

New Member

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

Sadly no. In fact we have yet to pay our taxes and I’m sure have been accruing interest because of that. I talked to two different customer service people. Tried paying on no less than 6 different devices with 4 different credit cards. Changed billing address 10 different ways and overall tried to pay at least 35 times. This is no exaggeration. As a mom of 5 small kids this whole thing has been a nightmare and I have no idea how to resolve it. I guess I will try again in a few weeks when I feel less homicidal. Good luck!!! Would love to hear if you ever make it work. 

Level 1

I've recieved the "Oops We’re having a little trouble processing your billing information." for a while now and I don't know how to fix it. What is wrong with my account?

I have been getting this message for 3 days.

We are unable to continue your return at this time
We’re having a little trouble processing your info. If you continue seeing this message, come back to TurboTax in 15 minutes. We’ll finish up your taxes when you come back
 
I have Windows 10. I have cleared the cache and cookies.
My default browser is Chrome. I also tried Edge, Firefox, and even an old version of Safari that works with Windows. I also tried with my Samsung phone.
Nothing has worked.
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