Phone number for a LIVE PERSON for Turbo tax prepaid card????

[Antman93]

This **bleep** don’t work and I’m beyond furious !!!!! i talk to 3 live agents and each one told me my card was beginning “ expedited shipping “ on 3 different occasions and gave me 3 different dates... i now sit here with still no card after all 3 of those dates ! This **bleep** is a **bleep**ing scam bruh and I’m **bleep**ing pissed off  !!! What the **bleep** do i have to do to just get my **bleep**ing money! This **bleep** is ridiculous! 

[Critter]

Well in the future do not use the debit card option for the refund to avoid future headaches.   And to avoid the TT fees use the IRS FREE FILE options if you qualify ...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

But for now your ONLY option for any card related issues is to contact the debit card bank directly. 

[Antman93]

How 

[BlondieSue03021]

Thanks so much fod your help. However I went another route. I called Go Bank, the registered trade name for Green Dot. I was able to speak to a live agent who is sending me a new card with my stimulus money on it!!

[Critter]

@MckA 

Turbotax is a DIY income tax program which is co branded with Greendot for advertising and brand recognition purposes only ... greendot co brands with many companies like H&R Block and Walmart to name a couple.  TT has nothing to do with the day to day operations of the debit card ... they are not a banking institution.  So if you choose to use the debit card option then that was your choice and you must deal with the bank directly ... TT cannot help you with any issues you have with them so venting on this TT forum will not get anything done.

In the future do not use any debit card options at all ... try using one of the IRS FREE FILE choices instead (if you qualify) ... you must use the link on the  IRS site and not thru one of the company's websites where you could be forced to  upgrade to a paid version ... be smarter than any of those companies : https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

[MckA]

I like how you typed this long explanation as if it was the only true one but it’s not. For one it’s pretty obvious to try green dot if TT isn’t working however green dot themselves have been stating they cannot help me with these cards and I have to call the TT number. However I did figure out how to get to a live agent. You call the TurboTax number on the back of the card, they will ask if u want to report a card lost, or never received. Mark it as never received, enter your social & birth date or whatever they request and it should get you to a live agent. Calling green dot did not help me in no way shape form or fashion. The TurboTax ppl you claimed couldn’t do anything did. Telling people “well that’s on you for using their card” is not the advice to give especially when you’re loud and WRONG. 

[Steven b 815]

Trying to check my turbo card and I don't have it to check to see how much is on it can u send me the numbers on my card to me please and thank you

[Izzybee14]

• I've had this same problem for a month now and they sent me 2 different cards but the same issue continues as the account is the same. It just changes your card number so you still need a code sent to verify its you. I cant access my old email and cell number isn't the same so now im stuck trying to get ahold of another person. I wont ever use turbo again its beyond ridiculous!!!

[CatinaT1]

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

[tenanavetp]

My turbo card was stolen I have reported it but I put 2 deposits into the account and never used it. It was stolen while I was in the hospital. I have tried every way to talk to  live person abt this and every # is just automated. I'm a very dissatisfied customer right now. I need my money and my new card asap

[selena091785]

turbo card took my cash and haS not returned it since 06/26/20 and we are now 09/08/20

[DoninGA]

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@selena091785 wrote:

turbo card took my cash and haS not returned it since 06/26/20 and we are now 09/08/20

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If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.

[Critter-3]

Follow these steps to request a replacement card when you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

[Cieraw32]

It’s not connecting me to any one live and I’m doing what it say 

[Dierre39]

I want to kno why my turbotax card block?