@MckA
Turbotax is a DIY income tax program which is co branded with Greendot for advertising and brand recognition purposes only ... greendot co brands with many companies like H&R Block and Walmart to name a couple. TT has nothing to do with the day to day operations of the debit card ... they are not a banking institution. So if you choose to use the debit card option then that was your choice and you must deal with the bank directly ... TT cannot help you with any issues you have with them so venting on this TT forum will not get anything done.
In the future do not use any debit card options at all ... try using one of the IRS FREE FILE choices instead (if you qualify) ... you must use the link on the IRS site and not thru one of the company's websites where you could be forced to upgrade to a paid version ... be smarter than any of those companies : https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
