TurboTax 2023 keeps asking for Activation Code

Forum|Forum|2 years ago
January 2, 2024
3 replies
29 views

Hello,

In a recent upgrade to TT2023, it now keeps asking for an Activation Code, which I have supplied twice so far, using two licenses out of 5.

TT2023 Premier desktop version

I called into Support and while sharing the screen, the activation code request went away. Figures. Well, the next day, and since (about 5/6 days) it keeps asking for an Activation Code, so I cannot use the product.

What is the problem?

Thanks,

-Vincent

Critter-3

Level 15

Couple of things that have helped in the past ...

Uninstalled OS updates can cause issues with the TT program ... so make sure all WIN OS updates are installed and reboot your computer at least twice then try again.

Another thing seems to be what you had plugged into your computer at the time you loaded the program ... for instance a UBS connection of some kind. If you had one in put it back, if you didn't then remove it and try again.

Critter-3

Level 15

This was a problem a couple years ago ... may be fixed in a future update ... here was the workaround/fix :

https://ttlc.intuit.com/turbotax-support/en-us/help-article/install-products/turbotax-2019-turbotax-2020-requests-license-every/L77v5robh_US_en_US?uid=lqwet3cp

fed1996softAuthor

Level 3

Hi,

Thank you for the link. I had seen this and went through each one except Configure TCP/IP settings.

I am hoping the next update will resolve this issue. Otherwise, I need to return the product as I cannot use it.

Thanks,

-Vincent

joeroks

Level 2

I have the same issue. Contacted support and they have no idea why this is happening. When I start TurboTax (Deluxe on a Windows PC), I get one of the following:

1. The activation screen with the 4 dots going in circles forever.

2. The activation screen with a button with my activation code. I stopped hitting reactivate because every time I lose my ability to install the software on 5 computers. I'm up to 3 of 5 computers!!!

3. Turbo Tax starts (rarely happens)

CatinaT1

Level 15

The TurboTax user license allows one user to install copies of TurboTax on up to five computers that the user owns. You can also prepare multiple returns, including returns for other people. But the license does not allow, and has never allowed, one copy to be shared among different people. This year, that license is being enforced by requiring users to log into their TurboTax online account when they install the program for the first time. This locks one particular copy of the program and one license code to one user account. The only way you could install the program on a computer that you do not own, would be to give the other person your online username and password. And even though that workaround might allow the installation, it’s still a violation of the license.

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joeroks

Level 2

Cantina. I think you misinterpreted my post. I have activated my TurboTax Deluxe Window Desktop version on only my home computer (no other computers). I am the only user. I am not trying to share it. Here's what is happening. I purchased, installed, and activated TurboTax Deluxe on my home computer. I started a new tax file and started entering my data. Several days later I tried to continue my return but I couldn't get back into the program. The program wanted me to activate it again which I did (on the same computer). Now it is saying I am using the license on 2/5 computers... of which I am not. I was able to get back in and continue my return after activating a second time. A week later, the same thing happened. TurboTax was asking me to activate it again (which I didn't do because I didn't want to use 3/5 computers ). So I keep trying to open TurboTax and eventually, I can get back into my return (after about 30 retries). Some of those retries it wants me to activate again and some retries never get to the activation screen at all. In those cases, it seems like the program is hung...only 4 dots moving around the screen.

Here is an excerpt from the a log file of a failed session...the error is in BOLD:

[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Got all experiment settings."}
[2024-01-21 23:21:44.297533] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"INFO","message":"MachineID initialized during ProductActivationService is b1...ac"}
[2024-01-21 23:21:44.313200] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"FileSecurityUtility","levelName":"ERROR","message":"Error on decrypt value using AES encryption algorithm.\nIssue in Decrypting."}
[2024-01-21 23:21:44.313200] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"FileSecurityUtility","levelName":"INFO","message":"decrypt value is null/empty"}
[2024-01-21 23:21:44.313200] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"INFO","message":"Launched Product Activation Screen"}