Get your taxes done using TurboTax

Cantina. I think you misinterpreted my post. I have activated my TurboTax Deluxe Window Desktop version on only my home computer (no other computers). I am the only user. I am not trying to share it. Here's what is happening. I purchased, installed, and activated TurboTax Deluxe on my home computer. I started a new tax file and started entering my data. Several days later I tried to continue my return but I couldn't get back into the program. The program wanted me to activate it again which I did (on the same computer). Now it is saying I am using the license on 2/5 computers... of which I am not. I was able to get back in and continue my return after activating a second time.  A week later, the same thing happened. TurboTax was asking me to activate it again (which I didn't do because I didn't want to use 3/5 computers ). So I keep trying to open TurboTax and eventually, I can get back into my return (after about 30 retries). Some of those retries it wants me to activate again and some retries never get to the activation screen at all. In those cases, it seems like the program is hung...only 4 dots moving around the screen. 

Here is an excerpt from the a log file of a failed session...the error is in BOLD:

[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Started DownloadExperimentAsync"}
[2024-01-21 23:21:43.438250] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"IXPAssignment","levelName":"INFO","message":"Got all experiment settings."}
[2024-01-21 23:21:44.297533] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"INFO","message":"MachineID initialized during ProductActivationService is b1...ac"}
[2024-01-21 23:21:44.313200] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"FileSecurityUtility","levelName":"ERROR","message":"Error on decrypt value using AES encryption algorithm.\nIssue in Decrypting."}
[2024-01-21 23:21:44.313200] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"FileSecurityUtility","levelName":"INFO","message":"decrypt value is null/empty"}
[2024-01-21 23:21:44.313200] (0x00005e30) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"INFO","message":"Launched Product Activation Screen"}