@CatinaT1 you say "user license allows one user to install copies of TurboTax on up to five computers" but the issue is the TT application is not accurately identifying unique computers. The TT app is apparently identifying COMPUTER CONFIGURATIONS.
Because of this bug the application activation counts are not accurate unless you have a very insecure computer, e.g., no VPN, no firewall, no antivirus, no anti-malware. The TT app apparently expects the IP address on the computer to not change (which is not reasonable). This is a bug.
The bug needs to be fixed.
I recommend that Intuit/TT developers look at the approach Microsoft uses for identifying COMPUTERS, e.g., hard disk serial number, amount of RAM, etc. Microsoft clearly describes that hardware changes can trigger the need to re-register: https://support.microsoft.com/en-us/windows/reactivating-windows-after-a-hardware-change-2c0e962a-f0...
The TT software developers need to get on this ASAP.
At minimum Intuit/TT needs to provide a comprehensive list of what changes affect activation, e.g., USB devices, IP address, etc.
