Tax Year Prior to 2020: I would like to talk to someone

[Scasa082259-]

Can someone help????

[LinaJ2020]

I am attaching a TurboTax Help article for your reference.  Click here:  TurboTax log in

If still unsolved, contact our Support team here:  TurboTax contact

[tguerrero20]

I have not received my 2019 FEDERAL TAX REFUND, I called the IRS exactly one year after filing my taxes thru TURBO TAX and was informed my federal refund was processed and sent back to TURBO TAX so turbo tax can take out their fee. The IRS told me to contact turbo tax as it is showing my refund has been processed and TURBO TAX has my refund. I have contacted your phone # [phone number removed] many times thru this past year and have tried to reach someone thru email. I have not received any response. TURBO TAX has my federal tax refund and want my refund can someone from turbo tax reach back out to me????

[tguerrero20]

I HAVE NOT RECEIVED MY  2019 FEDERAL TAX REFUND, I called the IRS exactly one year after filing my taxes thru TURBO TAX and was informed my federal refund was processed and sent back to TURBO TAX so turbo tax can take out their fee. The IRS told me to contact turbo tax as it is showing my refund has been processed and TURBO TAX has my refund. I have contacted your phone # [phone number removed] many times thru this past year and have tried to reach someone thru email. I have not received any response. TURBO TAX has my federal tax refund and want my refund can someone from turbo tax reach back out to me????

[mesquitebean]

---

@tguerrero20 wrote:

I HAVE NOT RECEIVED MY  2019 FEDERAL TAX REFUND, I called the IRS exactly one year after filing my taxes thru TURBO TAX and was informed my federal refund was processed and sent back to TURBO TAX so turbo tax can take out their fee. The IRS told me to contact turbo tax as it is showing my refund has been processed and TURBO TAX has my refund. I have contacted your phone # [phone number removed] many times thru this past year and have tried to reach someone thru email. I have not received any response. TURBO TAX has my federal tax refund and want my refund can someone from turbo tax reach back out to me????

---

You have posted the same thing multiple times in multiple threads which can lead to confusion and redundancy.    I left you a detailed answer in the other thread in which you posted.

https://ttlc.intuit.com/community/taxes/discussion/re-how-do-i-send-a-complaint-to-turbotax-about-th...

[Paul1879]

Hello my taxes say that they are ready to mail what's that mean

[mesquitebean]

---

Paul1879 wrote:

Hello my taxes say that they are ready to mail what's that mean

---

What do you mean by "my taxes say???"      What is "my taxes?"   What/where are you seeing something?

If you are referring to what you see at the Tax Home of your online account, then "Ready to mail" means TurboTax thinks you were going to file your return by printing, signing, and postal mailing the return.   Is that how you chose to file?   If so, have you printed out, signed, and mailed your return?   TurboTax does not mail it for you.  

If that's what you chose for your filing method, but haven't actually yet mailed it, we can tell you how to change it so you can efile, if desired.     If you already physically printed and mailed it,  the Tax Home page will continue to say "Ready to mail".

Or are you referring to something else, such as the IRS "Where's My Refund" tool?

[Robert waid 1979]

I ain't got my tax check from last year

[DoninGA]

---

@Robert waid 1979 wrote:

I ain't got my tax check from last year

---

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[Jacksonville]

Good morning I'm Karonda [PII removed] I really need to talk to someone about my kids father Joseph [PII removed] About filing my kids this year I know longer wants him filing my children last year he did it with me knowing anything about until I went to file and the young lady said they have already been filled. I also wrote the IRS too to tell them about it again he's name is Joseph [PII removed] so please put a block on he's account so that he won't be able to get in address is [PII removed] because if he file them I'm going to put him in jail this time.

[xmasbaby0]

@Jacksonville You put all kinds of personal information here in a public internet forum where it can be seen by anyone.   No one in this forum can do anything about your ex or his attempts to claim the children.  We cannot "block" him for you.

If you are the custodial parent of the children then if he files a return and claims them, you can file your own tax return that claims the children and file it by mail.   Then the IRS will sort it out and he will face repayment of any refund he received etc.   If your 2021 e-file is rejected then file by mail.

https://ttlc.intuit.com/questions/1900655-what-to-do-if-you-suspect-tax-related-identity-theft

Most important) Follow the IRS procedures for reporting a fraudulent return, documented here: www.irs.gov/uac/Taxpayer-Guide-to-Identity-Theft

IRS INFORMATION REFERRAL TO REPORT VIOLATION OF TAX LAW

https://www.irs.gov/pub/irs-pdf/f3949a.pdf

If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, take these additional steps:

• Respond immediately to any IRS notice; call the number provided.
• Complete IRS Form 14039, Identity Theft Affidavit. Then print and mail or fax according to the instructions. 
• Continue to pay your taxes and file your tax return, even if you must do so by paper.

6-digit IP NUMBER FROM IRS

https://content.govdelivery.com/accounts/USIRS/bulletins/2af48f0?reqfrom=share

[Tylerann]

I did not get my fed fefund direct deposit state came ?

[xmasbaby0]

@Tylerann

Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[Eula Morant]

I need to talk to someone about paying balance due for 2021 federal taxes.   Used my debit account to pay since 4/15/2022.  The money has been taken for state but I can't get it released for federal.

[david_a_straight]

I haven't been able to talk to a human for tax help.  That seems impossible. The Turbo Tax automated bot is totally useless.   It is best to hire a real CPA - Turbo Tax is just a janky toy.