How do I speak to a real person at Turbo Tax , need a number

mesquitebean · ‎October 4, 2022

@ Jednice62 wrote:
Turbo tax has my refund in the amount of $2,029.66 I've been waiting for them to release the refund to my bank account since March 9th,2022

Does the IRS "Where's My Refund" tool confirm that your refund was sent on March 9?

https://www.irs.gov/refunds

There's more to the story that we don't know in a user community forum. TurboTax itself doesn't receive any monies from the IRS. It may be at one of its affiliates, however, depending on the option you chose. Did you choose the option to pay your TurboTax fees out of your Federal refund? If so, the refund would go a third-party company SBTPG, where the fees are subtracted. If you chose that option, you can log into the refund tool at SBTPG. To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/

SBTPG also has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Or if that's not your situation, another possibility would be if you chose to have your Federal refund deposited to a Credit Karma Visa Debit Card and Credit Karma MoneySpend account. We can tell you more about that if you chose that option.

Here's how to phone TurboTax Support, if needed, but they may have you contact one of the companies I mentioned above, depending on your situation.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you continue to have trouble getting your money, we can tell you how to file a complaint with Intuit Corporate.

lwilliams3 · ‎October 9, 2022

whats the number to turbo tax

xmasbaby0 · ‎October 9, 2022

@lwilliams3

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily Monday-Friday

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

kobeNsmoov18 · ‎October 17, 2022

How do I speak to a customer representative? I need a phone number?

xmasbaby0 · ‎October 17, 2022

@kobeNsmoov18 Read the post that is directly above your question.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

opndoor · ‎October 17, 2022

How do I talk with a real person at TurboTax?

xmasbaby0 · ‎October 17, 2022

@opndoor

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily Monday- Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Jalilly2 · ‎October 20, 2022

Hello haven’t received tax refund. Got a hold of IRS. And they sent my refund. And they said the refund is stuck up on your end somehow. Please give me a call back [phone number removed]. My name is Fernando thank you would really appreciate to hear from you and the status of our refund.

DoninGA · ‎October 20, 2022

@Jalilly2 wrote:

Hello haven’t received tax refund. Got a hold of IRS. And they sent my refund. And they said the refund is stuck up on your end somehow. Please give me a call back [phone number removed]. My name is Fernando De Los Santos thank you would really appreciate to hear from you and the status of our refund.

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

shawndport · ‎November 10, 2022

I Bought Turbo Tax for the year 2021. However I was charged for two copies of the same packaged with cost of

$120.00 each. I am asking for a refund for second which I did not need or used.

xmasbaby0 · ‎November 10, 2022

@shawndport

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA · ‎November 10, 2022

@shawndport wrote:

I Bought Turbo Tax for the year 2021. However I was charged for two copies of the same packaged with cost of

$120.00 each. I am asking for a refund for second which I did not need or used.

You will need to contact TurboTax support to request the refund. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

lorabye · ‎November 28, 2022

I have been using Turbo Tax for so many years I've lost track. When I go on it says I did not do a 2021 return. I DID! I DID! Why is this happening to me?????????????? ALSO, I lost my credit card and had a new one issued so the one you have on file is incorrect. Somebody PLEASE HELP
AL

xmasbaby0 · ‎November 28, 2022

@lorabye

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

UPDATE MY ACCOUNT

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl · ‎November 28, 2022

How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

Maybe you are in the wrong account. It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Get more help

Do you have a TurboTax Online account?

Do you have an Intuit account?

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Get more help

Related Content

Thank you for helping us improve the TurboTax Community!

Sign in to Turbotax

File your taxes, your way

Access additional help, including our tax experts

Post your question

Connect with an expert