Sometime during checkout "Premium Services" was added without consent. When I try to remove it, I encounter a white screen. Shady and unacceptable.

[daisy132]

I am filing federal and state with Deluxe. Sometime during checkout something called 'Premium Services' was added to my cart. This is not something I added myself. It costs $44. I'm trying to remove it by clicking "Remove" next to this item in my cart and when I do so the screen just hangs and becomes blank. When I refresh the $44 charge is still there. I'm trying to file my taxes but TurboTax won't let me remove this shady, unauthorized item from my cart. I'm going to go with another tax service provider as this is unacceptable.

[RJF2]

It happened to me as well.  I went to the home page and reviewed everything again and then when I got to the options screen, I removed it.  It worked for me.  Maybe it will work for you.  Good Luck.

[DoninGA]

See this TurboTax support FAQ for removing the Premium Services bundle - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

If you are unable to remove the Premium Services contact TurboTax support for assistance.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[metto22]

This. is. happening to me right now🙄

[CarissaM]

You can follow the link provided by @DoninGA above to remove the service. @metto22