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Level 1

Solved

Returns Rejected - 2018 AGI incorrect

Forum|Forum|6 years ago
February 12, 2020
26 replies
251 views

I have reentered the 2018 AGI from my 2018 tax return. I have resent my returns several times. They keep getting rejected because of the 2018 AGI. What do I do now?

Not A Product Question

Best answer by JeanneLO

@johlg2

If the IRS rejected your return because they stated you submitted an incorrect AGI and you are sure you entered a correct one we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. Sometimes the IRS makes adjustments to tax returns. To do this, you can order a tax return transcript. Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

LeonardS

Level 14

If you are submitting the AGI from your 2018 return and the IRS will not accept your 2018 AGI you can file your return by mail. Paper returns do not require you prior year AGI for identify verification.

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VolvoGirl

Level 15

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

rtalaber

Level 2

It is possible that the IRS adjusted your AGI after you submitted it last year so your TurboTax amount will not match. That is why you may need to contact the IRS to figure it out. Usually they send you a notification of any changes however.

LeonardS

Level 14

If you have verified your AGI as being correct here are few possible other reasons why you’re still getting an e-file reject.

If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

If you still are unable to e-file then you should consider filing by mail. Returns that are rejected for AGI issues when e-filed generally will be accepted when mailed.

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Lisa3588

Level 5

This error seems to happen most often, but not only, when the taxpayer died during the tax year. All the answers here won't help. We are getting boiler plate responses. I copied the AGI directly from the 2018 IRS transcript and it still said my spouse's AGI didn't match. There's a glitch based on the number of these questions posted on this website. Not saying it's TT, just saying that all of us cannot be entering incorrect AGI info. After three attempts of manually entering the AGI and being rejected, I gave up and went to file by mail. It sucks because you have to attached paper copies of the W-2 and Form 1099-R. I usually just get electronic copies. Now I need paper copies. Grrrrr

bettyegreer

Level 2

i cant get my agi from last year

DoninGA

Level 15

@bettyegreer wrote:

i cant get my agi from last year

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Suzansan

Level 2

Thank you. I will try entering zero on this particular return ... I do taxes for several people as well as mine through TurboTax software and have never had this error or rejection on the AGI. For the return it is getting rejected on, this is like the eighth year I’ve done the taxes for them in Turbo Tax and that has never happened before. Several others were successfully transmitted so I am not sure what is going on here.

stacycraddock

Level 2

I need 2018 AGI please? Last years computer crashed with info.

DoninGA

Level 15

@stacycraddock wrote:

I need 2018 AGI please? Last years computer crashed with info.

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

5023164687

Level 2

help me please

ThomasM125

Level 15

You can try entering -0-. If that does not work, then you will need to mail your tax return in. Your refund will only be held up a week or so.

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Donnap

Level 2

There is definitely a glitch with the transmission. When I spoke to someone at Turbo Tax she said she was unaware there was a problem and that she would bring it up at their next meeting. I told her to check their website and there are a lot of people having the same problem with the AGI.

Bub2

Level 2

I cannot print out my return because NYS requires a E-file return.

JohnB5677

Level 15

You cannot e-file a NY state tax return if the federal return was not e-filed. New York only requires the state return to be e-filed if your software allows e-filing. Since the software will not let you e-file the state return then you are allowed to print and mail the New York state income tax return.

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JUSVINDERSINGH

Level 2

How can I fix this

MaryK4

Level 15

See How can I find my agi for 2018 - TurboTax

@JUSVINDERSINGH

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Everett2038

Level 2

Need 2018 AGI TAX RETURN

DoninGA

Level 15

@Everett2038 wrote:

Need 2018 AGI TAX RETURN

The 2018 AGI is on the 2018 Federal tax return you filed on Line 7

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...