Why does it keep saying that it’s hit a snag when I go to file?

[murphyse2]

@bobsully53 I waited over a month for help from tech support last year, no one could fix it at all (not that anyone tried very hard).  I was unable to file and had to instead use H&R Block, where I have been very happy!  I won’t even be trying TurboTax this year. Terrible experience!!

[TDuff1]

I’ve tried everything, multiple machines, my smartphone, clearing cookies/cache, customer service and tech support.  It’s only happening when I select pay by credit card which makes me think their third party processor is having an issue.  Funny, they processed my payment for turbotax with no problem.  What’s really frustrating is that Turbotax has been so unhelpful and unforthcoming.  

[meadeanator]

I am having the same issue. Support told me to try a different payment option but credit card is my only option. I have tried doing this for 4 days now with different computers, different browsers and have cleared everything out. I am getting highly highly frustrated. I need to pay for my federal soon as I have the means. Can someone PLEASE help

[bobsully53]

We cleared cache, cookies, and browsing history from the browsers, both Chrome and Safari.  Support had me wait for 60 minutes which made no difference.  Currently working on a refund and going the H&R Block route this time.

[chienswu]

It appeared the file that I was working on for so many hours tonight has disappeared. How can I retrieve the file?

[AkinaLO]

Are you using TurboTax Online or the CD/Download version?

@chienswu

[illini2014]

I just downloaded state and getting the hmm message when I try to complete forms.  I clicked on your link and it says page not there.  What do I do??

[MichelleLO]

If you are using TurboTax Online, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you are using TurboTax Desktop, please provide the state you are filing in and the form you are completing when you get the error message. 

@illini2014

[djservice94]

Having the same issues with desktop software, uninstalled software twice, reinstalled wait hours still give me the same error just not help, seems is better to switch to H & R after many years using turbo tax

[EbonyA]

Being that you are using the desktop software, please ensure that your software is up to date . If your issue persists, you may contact support via phone; number can be found here @djservice94.

[djservice94]

software is up today and the phone number you provide is just for a link to send you e-mail or text message basically just not help

[SForrestLO]

This FAQ will provide you with the steps to contact an agent. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
 

[djservice94]

That's funny is exactly the same link that provides the phone number but once you are there is just not help, at these moment try to use the software manually update, up today, them the same error hit a snag barely traying to import w2s 

[HeatherPLO]

Within the link, we ask you to follow some additional information, but the last line contains our number: The above is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.  

This ensures we are getting you to the correct department.

@djservice94

[ynroman]

I tried everything as well, C & C, incognito window, different browser, restarting computer.... finally switched to iPhone and it went through!