Why does it keep saying that it’s hit a snag when I go to file?

[djservice94]

Now Turbo Tax doesn't let me E-file keeps looping between  analyzing, Audit defense payment,  I click no thanks, then go back to federal and state I click continue, lets make sure is correct click continue and yes keep looping till I click to pay the $45 for the audit defense, something that I don't need, Turbo Tax don't let me file unless I pay the $45 for the audit defense

[Katina S]

Try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding  How to delete cookies! If that doesn't work, try using a different browser all together. 

@djservice94

[Echdrum]

Hello.

I had the same problem. 

This worked for me, I really hope it works for you as I was stuck for many hours. 

1. disable any pop-up blockers.

2. Clear your 'cache' and your 'cookies'.

3. Log out of turbo tax, then Log back IN using a different browser.  I was using Mozilla /

Firefox and was stuck for many hours.  Turbo tax is the only thing that ever didn't work with it.

So I signed back into turbo tax with Internet explorer and then it all worked. 

Best of luck to you. 

[Nanc-1980]

logon and send via your I phone

[Nanc-1980]

log on and send via I phone

[jeroneanderson]

This "hit a snag" error is occurring in my OS X version of TurboTax Premier.... clearing cookies doesn't help much when I'm not even in a browser.  Where do I look to fix this?