MichelleLO
Intuit Alumni

Get your taxes done using TurboTax

If you are using TurboTax Online, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you are using TurboTax Desktop, please provide the state you are filing in and the form you are completing when you get the error message. 

@illini2014

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