I was shocked when I looked at my credit card transactions and saw what I was charged ($159). Quite a jump from last year. I WANT A REFUND OF $20. My wife and I are seniors on fixed incomes and no state tax in Florida, some AT&T stock and a small pension. I been using them for 12 + years. Where is the senior discount? So, I sent a letter (See below). Their reply was as follows which was no help.
Here's an article that addresses the premium live charges and what to do:
https://ttlc.intuit.com/community/taxes/discussion/why-am-i-m-being-charged-for-turbotax-live-premiu...
May 1, 2025
Consumer Tax Group. Intuit Inc.
2800 E. Commerce Center Place
Tucson, AZ 85706
ATT: Mr. Sandeep Aujla (EVP/CFO)
Thank you for your time.
Why has your company (Turbo-Tax) billed my credit card for $159.00 after they prepared my 2024 tax return? The return was accepted by the I.R.S. The $159 cost is a significant amount of money for two senior citizens on fixed incomes (please see our returns). It is a very simple return. Next year, I may have to consider going to our church to investigate getting a free preparation of my taxes return?
When I started “my taxes” on-line this year, I began by clicking the link on my Allstate Insurance email link the link offered a 20% discount for taxes done at Turbo-Tax. When I saw that I said, Great! That is my tax preparer! Unfortunately I did see any base price displayed. It turned out the base price for Turbo-Tax was $199. I assumed the price I would pay would be reasonable based on the last years.
I am a long time (15 years) customer/user of Turbo-Tax and have always had a simple tax-return. My wife and I live on Social Security and a small pension with a small amount of AT&T stock. It has been the same for the last few years. You can see that.
I called your customer service people. They were professional and accommodating. The agent said, they could try to give me a discounted price of $115 dollars. Thank you! Unfortunately my credit cart was still charged $159.
Turbo-Tax (your company) has raised your rates. I do appreciate the services you provide. You maintain my information from year to year and your electronic systems have saved me from time by retrieving the necessary data for filing my tax return (Stock, SSN, and pension). But, that is what I pay for and what I expected.
I still do not see the need for such a high price increase. Can a further credit be issued? You know what they say, “When you have a good experience you tell 2 people. When you have a bad one you tell 7”.
Thank you for your time. Your reply is appreciated.
