Where do i file a complaint about your software

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[lllfenne]

I filed for free and in order to submit I had to pay, I was charged 207 to be paid from my federal refund, I called to complain I kept be putting on hold and then told she (Desiree) would call me back . No call back! I kept getting an error Meg that I had to choice expert advise to make a correction or I could not submit. I finally did so! There were no mistakes to correct! Just wanted money! Service is not free, bait and switch scam! Should be fined! 

[HeatherPLO]

@lllfenne

Depending on what forms are needed to be filed, you may have to upgrade the services to complete the filing.  Please see the Help Article here to explain our pricing. 

[JAZornes]

According to what I was told we can’t, I had the same thing happened to me. Three charges in the taxes never even filed. I’m about to file a complaint with the IRS.

[JAZornes]

Lesson learned this year. That’s why I’m on here to find out how to complain, and I have to file a complaint. They did the same thing to me double charge me they did me and switched it. Double charge me and refused the refund. They refund one but not the other.

[ginboo]

I want to file a complaint about turbotax, specifically about the difficulty in getting live phone support in completing my amended 2022 returns. This type of support appears to be non-existent. I filed amended returns after adding a 1099R which I had inadvertently omitted from my original returns. This income did not populate as RMD income on my amended returns (for which I was charged a substantial fee by turbotax) and now I need to again amend my returns. I attempted to reach the support center, first via chat which was unhelpful, then by trying to reach a live person by phone which was impossible. I will not use turbotax again unless this matter is resolved.

[Jim Sizemore]

I have used for software previously for years. Over the past 5 or 6 years we had a tax preparer do it for us because we owned a business and needed the expert help. instead.

Things changed last year and we decided to take over the preparation ourselves and purchased "Home and Business edition from Sam's Wholesale Club.

I enjoyed using the software while I was entering our information and numbers. However, at the end after I had finished the entering, I hit the Check for errors tab and it said everything was fine and I filed it by "e-file. I beat the midnight deadline.

Unfortunately, by 10:00 AM on the 16th, I received a message stating the IRS and the State rejected my returns. I scrambled home to do the error correction on the return. Apparently, I had entered the wrong AGI and it kicked back. So, I corrected the AGI and resent it. I used the "check for errors" button and it pasted, again.

Again, I got another rejection. But the rejection said something about my wife's PIN or SSN.  I checked the PIN and it was correct and her SSN was correct. I resent it again. I got another rejection, something about the IRS would think this was a duplicate return that I should print it out and mail both of them through the mails. Naturally, this will make my returns received past the deadline, and probably a late fee on both returns. Plus, I am not even sure if what I sent was accurate, which will delay the acceptance and possibly more fees and fines. I was surely hoping to not to have to go back to the preparer with "my hat in my hand" needing his help. Which will cost me more money. I would appreciate some consideration for my purchase with you and I hope to use your software again.

 Thank You, 

[xmasbaby0]

@Jim Sizemore

 If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

If you do not owe or are getting a refund there is no penalty for missing the deadline.  And ...you have five days to fix a rejected return and re-file and still be "timely."