I want to file a complaint about turbotax, specifically about the difficulty in getting live phone support in completing my amended 2022 returns. This type of support appears to be non-existent. I filed amended returns after adding a 1099R which I had inadvertently omitted from my original returns. This income did not populate as RMD income on my amended returns (for which I was charged a substantial fee by turbotax) and now I need to again amend my returns. I attempted to reach the support center, first via chat which was unhelpful, then by trying to reach a live person by phone which was impossible. I will not use turbotax again unless this matter is resolved.
