I have used for software previously for years. Over the past 5 or 6 years we had a tax preparer do it for us because we owned a business and needed the expert help. instead.
Things changed last year and we decided to take over the preparation ourselves and purchased "Home and Business edition from Sam's Wholesale Club.
I enjoyed using the software while I was entering our information and numbers. However, at the end after I had finished the entering, I hit the Check for errors tab and it said everything was fine and I filed it by "e-file. I beat the midnight deadline.
Unfortunately, by 10:00 AM on the 16th, I received a message stating the IRS and the State rejected my returns. I scrambled home to do the error correction on the return. Apparently, I had entered the wrong AGI and it kicked back. So, I corrected the AGI and resent it. I used the "check for errors" button and it pasted, again.
Again, I got another rejection. But the rejection said something about my wife's PIN or SSN. I checked the PIN and it was correct and her SSN was correct. I resent it again. I got another rejection, something about the IRS would think this was a duplicate return that I should print it out and mail both of them through the mails. Naturally, this will make my returns received past the deadline, and probably a late fee on both returns. Plus, I am not even sure if what I sent was accurate, which will delay the acceptance and possibly more fees and fines. I was surely hoping to not to have to go back to the preparer with "my hat in my hand" needing his help. Which will cost me more money. I would appreciate some consideration for my purchase with you and I hope to use your software again.
Thank You,
