Where do I enter my license code on this website? I have purchased a basic Turbo Tax disc. there is no pop-up window on this page

[VolvoGirl]

Did you install the CD?  When you install it you need to enter the 14 digit License Code to activate it.  You can not use the online version.  Or you will have to pay for the Online version.

Sorry you can't apply the Desktop purchase to the online version.  They are separate things and don't talk or sync to each other.  You would have to get a refund for the Desktop CD/Download program and pay for online separately.

[david mcfarlin]

there is no pop-up window to enter my license code. How do I enter it?

[DoninGA]

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@david mcfarlin wrote:

there is no pop-up window to enter my license code. How do I enter it?

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Did you install the TurboTax software on your personal computer?

There is no license code when using the TurboTax online editions.

[dibiase58]

I have a 2020 Macbook Air with NO OPTICAL DISK.  How do I install Turbotax?

[TerukoL]

Please click I bought the CD, but my computer doesn't have a CD drive to learn how to install TurboTax onto your Macbook Air. 

1. Go to InstallTurboTax.com.
2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
3. Enter your license code in the pop up window.
   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
4. Select your operating system, and select Get Download.
5. Download your software and install.
   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

[drbill4u2]

Actually, I've purchased a Deluxe edition.  Same question, however

[Julien1]

I have Turbo Deluxe, where do I enter my license code to download program?

[MichelleLO]

@drbill4us2 Please see Activating TurboTax CD/Download software for assistance with where to enter the license code. 

@Julien1 You do not need the license code to download the software you've purchased from TurboTax.com.  For assistance with downloading your software, please see How do I download the software I purchased at TurboTax.com?

If you need to activate the software you already downloaded, please see the FAQ I posted for activating your software above. 

[zenonllama]

purchased deluxe version with CD but my computer does not accept CD.  I need to have TurboTax downloaded onto my computer.   How do I proceed so I don/t get stuck with having to purchase software again online?

[VolvoGirl]

There should be a card in the CD case that says how to download it and you will need the 14 or 16 digit code from it to enter.

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[dquint]

I installed the disc that I bought like every other year and the 2020 turbo tax wont come up   HELP PLEASE

[CarissaM]

Please check out this troubleshooting guide for Windows here. 

If you are still having trouble, please click here to contact customer service. 

[17196893217]

I bought my turbotqx at sams club in colorado springs CO I hhave my license code  My cd  has died. I need help      to get going . I.m91 getting slower  and forgetfull.  help  douglas thanks

[DaraLO]

@17196893217  If your CD died, you can download the software directly from TurboTax.  You will need to set up a TurboTax account if you don't already have one.  You will also need your license code.  It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip.

Refer to the following Help Article for step-by-step instructions:  I bought the CD, but my computer doesn't have a CD drive

[mardaburmann]

where do I enter license code to start my download