Unable to connect to Turbo Tax Cloud

[BJDeck2648]

I have been working on this for 4 days and still can't file.

This seems to be a turbotax issue, that not being fixed.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[davefnumber2]

In my case, I found out that it was because Intuit didn't think I had a secure internet connection. A restart on my router (I also connected via ethernet just to be safe) fixed the issue.

[jghuang]

I've talked to three agents in 2 days and spent 5 hours on it with nothing to show for. The last agent said that it's a known issue that Intuit is working on it. And why isn't this shared with its agents!

I've tried cleared the cache, changed the mailing address, used a different browser, filed federal and state separately, redownloaded the software, etc.

One post indicated that he fixed the issue by changing his PC IPv4 DNS to 1.1.1.1 and 8.8.8.8. I tried that as well and failed!

Looking for a solution and more things to try!

[jghuang]

A friend suggested me to use a different computer for the filing - redownload the software, import the completed file. And it worked. I only filed the federal electronically as I'm getting a lot of money back! For the state, NJ, I decided to mail it in as I'm only getting $41 back, after all the hassle, I refused to give $25 to Intuit!

[rob148]

Try from another wifi location or what worked for me was - I ended up tethering my phone to PC and used my cell connection with success.   I signed in , paid for e-file with success.

[flash171]

I had this same issue from the desktop app.  This worked for me.

From cmd window execute the 4 commands below.

I had used this initially to install the desktop app when having issues and it also worked for the "cannot access the turbotax cloud" error.

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

[MonikaK1]

You have posted on a thread that has been inactive for a year. Please clarify what activity you are having trouble with in TurboTax Desktop, if the information below doesn't address it.

If you are having trouble submitting your return online for filing:

Connecting to the Internet is required to update TurboTax and ensuring your completed tax return is accurate and ready to file. Hardwired connections work best. Try another browser - Chrome generally works well.

Try exiting the program and reentering, or restarting your device. 

To check your Internet connection:

• Open your browser and go to a website that you haven't visited in a while. If you can't access the site, your connection isn't working. Contact your Internet service provider for assistance
• Set up your firewall software so TurboTax can download updates and state programs

Please see this help article for more information and tips to check and restore your Internet connection for using TurboTax.

If you confirmed that all of the procedural steps were followed, you have a good connection, and your original return was fully processed, and you still get the transmission error message, please click here for information to contact TurboTax customer support.

@flash171

[reehdusm]

I had the "internet connection" error last year and based on logs it looked like it is some certificate problem between intuit app and the server backend. Had to  get online with customer service agent to finish e-filing.  Having sign-in issues this year again.