Unable to connect to Turbo Tax Cloud

[fivebares]

I have completed my taxes and I am trying to pay for the state filing with a credit card. When i attempt to go to Turbo Tax to pay I get the "unable to access TurboTax Cloud account check credentials and try again" The cursor just spins. I can access this account with the same login credentials independently. I do not want to pay Federal Government another $40 to process a small refund.

Can anyone help

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Also, make sure you have ran all updates. You might also try a different browser if that doesn't work.

[Adam101]

I have the exact same problem.  I cleared the Cache and Cookies.  I still cannot connect to Turbo Tax Cloud.  Please help.  How can I connect to Turbo Tax Cloud to make payment for State return and file all returns?  Thank you.

[CatinaT1]

Try disabling your main internet browsers pop up blocker before getting to the payment page.

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address.  Click on My Info on the left side of the screen.  Edit you mailing address and Continue.  Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

[Adam101]

Thank you for responding to my question.  I allowed pop ups in my default internet browser and I am still getting the same error message that I cannot connect to TurboTax cloud.  This is very frustrating.  I have been using TurboTax for over ten years and never had a problem until this year with the cloud.  My login is working because I am able to sign into this page and use the discussion board.  Are there any customer service staff who work for Intuit TurboTax that can help?  Otherwise, I will need to use another method to file State taxes, which I do not want to do because all documents have been completed.  I just need to pay the filing fee.  

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Jim Do]

I have the exact problem as Adam 101

I have done all the recommended steps and still cannot pay the fee (which TT is waiving)to e-file my state return for a refund. This is three days of talking to TT and hours on the phone. 

Is there a solution?

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[BJDeck2648]

I have the same problem. I have went through their to do list and still can't get through.

[PatriciaV]

It's possible this is browser-related. Please log out of TurboTax, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again. Or try a different browser.

For more help, please see:

• How do I delete cookies?
• How to clear your cache

@BJDeck2648 

[Adam101]

For me, the problem connecting to Turbo Tax Cloud had nothing to do with browser,  cookies, or restarting my computer.  I believe it is a problem with the TurboTax software used for filing both Federal+State Returns.

The only way we found a solution to the issue was for an Intuit Turbo Tax representative to send me a link to download the State Only Tax Return software.  Once I downloaded the State only software, I was able to get connected to the TurboTax cloud and finalize payment and submit my state tax return.  

I still had to pay a $25 fee to submit my State tax return and had no reimbursement  or discount for this problem.  

[BJDeck2648]

I have cleared and deleted cookies and cashes on all browsers on my computer. I have tried foxfire, Chrome and Edge.  I can log into the website with no problems but when I'm using the computer desktop software and i get to the point of entering credit card information get UNABLE TO SIGN INTO TURBOTAX CLOUD. PLEASE CHECK SIGN-IN INFO AND TRY AGAIN.

I have also did a recovery then have set me up with a 2 part verification it works on the website.

I can not login to the turbotax cloud.

[BJDeck2648]

Thank you, I will try filing the state separately from the federal.

[BJDeck2648]

Filing just the federal didn't work either. Now I have a message say it's my internet connection.

I'm not having any issues with the my internet.

[BJDeck2648]

This didn't help me!