Tax Year Prior to 2020: The number for TurboTax to speak to a human being

[austincaniglia1203]

I have an issue with the system not my taxes and I don't want to have to pay for a simple question. how do i talk to someone?

[VolvoGirl]

Try asking here.  We've seen almost everything and maybe it's a known issue.  

[austincaniglia1203]

I have a Retirement savings contribution credit of only $14 and its not worth buying the deluxe how do i remove it because there is no trash can deletion next to it.

[VictoriaD75]

You do have the option Clear and Start Over your return. To choose this option:

1. Click Tax Tools
2. Click Clear & Start Over
3. Confirm

While this will require you to redo the return in its entirety, it will also delete any and all forms associated with the return.

 Clear & Start Over

Downgrade Software

[cbmoney47]

Why they keep taking money from my account

[DoninGA]

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@cbmoney47 wrote:

Why they keep taking money from my account

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To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[JotikaT2]

Please use the following link to contact us.

Let the agent know what is happening and they will be able to review your account and assist you. 

Contact TurboTax 

[HDSKATE]

Worst service in my life! What exactly am I paying for

[xmasbaby0]

@HDSKATE You have added on to a a thread full of other people's posts.  We have no idea what you want help with or what you are trying to do.

"What exactly am I paying for"  Well--you are paying to use tax software to prepare your return instead of sitting down with a sharp pencil with a good eraser, a calculator, paper forms and a 108 page IRS instruction book.

If you tell us what the problem is we can probably help you here in the user forum.  But if you want customer support:

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[Russ5243]

What's the number to alive representative?

[Sheegospel]

I want to speak to a live representative to find out about my 2019 taxes that were done by TurboTax and no I don't have $5 to give you to talk to someone about it you should be talking to me for free about my taxes it's been a whole year I did get my first stimulus check and are you guys responsible for sending my second one since you did my taxes and sent the first one

[xmasbaby0]

@Sheegospel We do not call users from this forum, nor can we arrange for anyone to call you.  Phone support is not provided with the Free Edition.  

TurboTax has NO control over your stimulus check, nor can TT track it or tell you when you will receive it.  The IRS will use the same banking information for the 2nd stimulus that they used for the first one.  If that account (or card) is closed then the stimulus will go back to the IRS and they will mail you a check.

See this information from the IRS:

https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payme...

From the IRS:

How do I find out if the IRS is sending me a payment?

People can check the status of both their first and second payments by using the Get My Payment tool, available in English and Spanish only on IRS.gov. The tool is being updated with new information, and the IRS anticipates the tool will be available again in a few days for taxpayers.

How will the IRS know where to send my payment? What if I changed bank accounts?

The IRS will use the data already in our systems to send the new payments. Taxpayers with direct deposit information on file will receive the payment that way. For those without current direct deposit information on file, they will receive the payment as a check or debit card in the mail. For those eligible but who don’t receive the payment for any reason, it can be claimed by filing a 2020 tax return in 2021. Remember, the Economic Impact Payments are an advance payment of what will be called the Recovery Rebate Credit on the 2020 Form 1040 or Form 1040-SR.

Where can I get more information?

For more information about Economic Impact Payments and the 2020 Recovery Rebate, key information will be posted on IRS.gov/eip You may check the status of your payment at IRS.gov/GetMyPayment. For other COVID-19-related tax relief, visit IRS.gov/Coronavirus.

[Tashienp]

I'm try to update my direct deposit information and the app wont let me. The account I received my return in is closed

[Irene2805]

If you are referring to the account information for the stimulus check, please see the instructions in this article:  Update your stimulus payment direct deposit information

If you get the message:  "Our records show that the account you used to sign in was not impacted by the IRS error we're working to fix..."  you can still get your second stimulus, but you'll need to file this season's tax return and claim the Recovery Rebate Credit. This credit will allow you to get any stimulus money you're still owed—you'll just get it as a credit on your tax return instead of a separate payment.

To do this in TurboTax, please follow these steps:

1. Enter the information in your return.
2. Click Federal Review at the top of your screen. 
3. On the screen, Let's make sure you got the right stimulus amount, click Continue.
4. You will be asked about the amounts of first round and second round stimulus payments you received. 
5. TurboTax will then calculate the amount of stimulus payment remaining that you are still entitled to.  This will show as a credit on line 30 of the 1040.

Visit our blog for more information on how the Recovery Rebate Credit works.

If you are referring to the information for direct deposit of the refund on your 2020 return, you can enter the correct bank information as you go through the File process.  Once you mark direct deposit, you will be able to enter the bank information.

[Alicia636]

I haven’t received my 2019 federal income taxes 

man can’t get any help I paid TurboTax for