@HDSKATE You have added on to a a thread full of other people's posts. We have no idea what you want help with or what you are trying to do.
"What exactly am I paying for" Well--you are paying to use tax software to prepare your return instead of sitting down with a sharp pencil with a good eraser, a calculator, paper forms and a 108 page IRS instruction book.
If you tell us what the problem is we can probably help you here in the user forum. But if you want customer support:
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
