Stuck in Update Loop

[TerukoL]

We do apologize for the issue that you continue to experience. Please click What is the TurboTax phone number and choose the version of TurboTax that you are using to connect with the correct agent. Let the agent know that you are having problems with a known issue and that you need for them to first push the federal download and then the state download. 

Please click State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta....

[mmagidow]

I've been stuck in this program for days. Any time I try to "Review", I get the endless loop. I was just on the phone with them for hours. After trying three different browsers and re-booting, their answer is "there's nothing we can do." That's just unacceptable. In past years, it's been great. This year, it's a disaster.

[CassLO]

@mmagidow

If it is a state update loop, please try the following procedure below

State install/e-file update loop: state not installed after installation or TurboTax needs to update...

If that is not the case, try Forcefully uninstall and reinstall TurboTax. Uninstall everything before reinstall. Delete all folders, not just uninstall software.These folders are usually hidden, to unhide them choose tools (at top of any folder) - then folder options - then view then check show hidden files, uncheck when done.

[NathanR]

I am happy to report my Colorado state e-File finally worked after forcible uninstall, reboot, reinstall (via CD) of TT 2019 Deluxe.   This worked:

https://ttlc.intuit.com/community/installing/help/forcefully-uninstall-and-reinstall-turbotax/00/260...

I had tried the TTStateClenup_TY19 cleanup tool multiple times but that never worked.  Neither did a normal uninstall / reinstall (via CD).   I had to follow the forcible uninstall instructions to manually delete directories related to TT 2019.  Please note a couple of the paths in the instructions need a bit of interpretation so be very careful.  The directories I deleted are shown below (  [Your username] needs updated to match your home dir )

C:\Program Files (x86)\TurboTax\Deluxe 2019

C:\Program Files (x86)\Common Files\Intuit\TurboTax\TY19

C:\ProgramData\Intuit\TurboTax\TY19

C:\Users\[Your username]\AppData\Roaming\Intuit\TurboTax\TY19

Online -> View Installed Updates

now shows for Colorado:   (Released 1/22/2020) Colorado

This is different than the 1/2/2020 it has showed all along up to this point.

This has been a very frustrating tax year due to this state update/loop issue.  Clearly there is a problem with the TT 2019 update software.  Intuit - you must do better next year if you want to retain customers.

[VicF]

Support should not keep sending people the same failed solution of uninstall/re-install. That is a lazy way to avoid FIXING THE PROBLEM. This has occurred for years and Intuit has not fixed it. Either they just do not care or their testing is woefully inadequate.  It has happened to me 2 years in a row on Mac OS X. 

If you are on a MAC, shutdown the machine. When you press the power button/start the laptop, immediately hold down the Command ALT and P and R keys as it boots until the machine "chimes" (restarts) three times. This clears a non-volatile cache.   It worked for me, I hope this helps

Intuit needs to include a utility in the install to clear the SH.. cache out to avoid this loop

[nandbpepper]

I can't get rid of the Turbo Tax 2019 updater box on my screen.  How do I get into my Turbo Tax?  I have finished my taxes and now want to file and print. 

[sharz20]

E-File Federal First then go back and transmit state return

[tshindes]

I'm stuck in a update loop and can't file.

[JeanneLO]

You posted this on an older thread.  Which TurboTax version are you using? You may need to do a manual update. See this for more information: What is a manual update?

If you continue to have an issue please follow the instructions in this TurboTax FAQ to contact customer support:  What is the TurboTax phone number?

[Khaning]

• Help with stuck in update loop!!!

[MichelleLO]

If you are using Windows, to resolve the update loop you may want to try manually updating your software. Please see the below FAQ to assist with this:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@Khaning

[wnarcisse]

Yup same thing happened to me, now it's doing the same thing with 2020 taxes.  Time to look for a different tax program

[NeedyLabyrinth]

I had this as well but don't live in New York or Massachusetts. I ended up uninstalling, renaming the directory that TurboTax2020 installed to (which was left behind after uninstalling?), rebooting, and then reinstalled to the same place. After that the loop went away and my returns were sent.

I did make copies of my returns before the uninstall. Not that I was... dubious of this working, mind you.

[CE74]

How do we get out of this update loop?  It does this as it gets ready to check the federal tax return

[NeedyLabyrinth]

The fix that worked for me was uninstalling and reinstalling TurboTax. I made a couple of copies of my saved data first... just to be safe.