Social Security Input error. Product will not accept input.

[lrich1]

Social Secuity input screen will not appear, goes back to income screen.  how do I input SS amounts.

[BrittanyS]

MonikaK1 provides great instructions above on items that may be causing your issue.  Clear your cookies and cache and check you meet the minimum requirements.  I have copies her post here for easy viewing:

• "See this help article for Windows troubleshooting instructions.
• See this help article for steps to manually update TurboTax for Windows.
• See this help article for troubleshooting steps for Mac issues.
• See this help article for steps to manually update TurboTax for Mac.
• If you confirmed that you have all of the minimum system requirements, you might also try clearing your cache and cookies."

@lrich1 

[n1923dp]

at retirement plans and social security (SSA-1099) neither Start or Update gives access to input social security income.  All other input categories (for wages and income work for inputing data).  where do I

get help to input my social security income?  

[LindaS5247]

You could try logging out of the program and logging back in. You can also clear your cache and cookies. Doing this often improves the functionality of the program.

 ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

Make sure to run all updates to your TurboTax Program. Click here for information on manually updating TurboTax.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

[PandJ85]

I have the same issue. Next to my SSA-1099 line is grayed out "Update" button. When I click on this button, I get a blank screen. :(