Troubleshooting TurboTax for Mac CD/Download installation and updating issues

• Make sure your computer meets the minimum system requirements
• Verify that you have administrator rights
• Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files
• Check your CD for any visible damage. If it's damaged, request a replacement
• Try installing the CD from a second disc drive on your computer, if you have one
• If needed, remove and reinstall TurboTax for Mac

If TurboTax for Mac won't open when installed, see steps to solve this error.

• Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD
• Wireless connections can be problematic. We recommend updating over a wired, broadband connection
  • If you don't have access to broadband, try restarting your wireless router
• Empty the Trash
• Force the update to download and install
• If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order
  • Wait a minute or two, then turn your modem back on
  • Wait another minute, then turn your router back on
  • Once your router is back up, turn your computer back on and try updating again