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Troubleshooting TurboTax for Mac CD/Download installation and updating issues

SOLVEDby TurboTax87Updated October 12, 2023

Refer to the following troubleshooting topics for steps to solve TurboTax for Mac CD/Download issues. If your issue isn't resolved after going through these troubleshooting tips, contact us for help.

If TurboTax for Mac won't open when installed, see steps to solve this error.

  • Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD
  • Wireless connections can be problematic. We recommend updating over a wired, broadband connection
    • If you don't have access to broadband, try restarting your wireless router
  • Empty the Trash
  • Force the update to download and install
  • If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order
    • Wait a minute or two, then turn your modem back on
    • Wait another minute, then turn your router back on
    • Once your router is back up, turn your computer back on and try updating again

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