Rejected Taxes

[rogcar2018]

Turbo messaged me that they will help with this rejection. How long will it take? I'm very concerned, since this is the first time this has happened. 

[xmasbaby0]

You received an email telling you that your tax return was rejected.  That email had a rejection message or rejection code.  What did it say   ----  word for word?  If we know why your return was rejected we can help.

[rogcar2018]

It was asking for my husband's Gross Earnings for 2018, specifying that "not what's on the W-2, but what's on the 1099 form, when I checked my copy and entered the amount it was still rejected. In addition, what's strange about this is, I did my 2018 taxes with Turbo. I received a Text from Turbo that they will fix it, but haven't heard anything since last week. 

[rogcar2018]

CORRECTION: Not an email, but a Text Message.

[VolvoGirl]

That sounds like it wants his AGI.  Did you file a Joint return last year?  Did he die in 2019?  There seems to be a problem in Turbo Tax this year if one spouse died.

You need your 2018 AGI to efile 2019. The AGI is on 2018 1040 line 7. If you filed a Joint return you use the same AGI for each spouse.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.