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tonyg1069
New Member

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Is there a telephone number that I can call the tax expert who will do my taxes with my help. I have had a brokerage account and sold one condos in 2022 that was sold at a loss and one in Florida that sold for a gain that was off-set by a loss in 2012 on another condo sale also in Fort Lauderdale. I agree to have you do the taxes with my help.

my telephone number is [phone number removed].

address [address removed]

MoniqueLO_
Intuit Alumni

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Your phone number and address have been removed from this public forum for privacy and security reasons.

 

Please review the information below to determine the best option for your situation. Instructions on how to reach a TurboTax expert are included in the articles.

 

You can use TurboTax Live and receive help from a tax expert: TurboTax Live

 

You can use TurboTax Live Full Service and have an expert prepare your taxes for you: TurboTax Live Full Service

@tonyg1069
 

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I'm having trouble finding out how much I got returned to me for my tax return

CarissaM
Intuit Alumni

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

The amount of a federal tax refund is on Form 1040 Line 20.

 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section, Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I need to talk to someone please [phone number removed]

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

@Dephanie Jordan

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

2020 tax return filed with Turbotax cannot be retrieved. I don't remember if I started using a new username and if that is the issue.

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

@krisbonnie

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

Start a 2022 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

 

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

What is my 2021 Agi number

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

You need your 2021 AGI to efile 2022. The AGI is on 2021 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

If you didn't file 2021 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I just tried that phonenumber multiple times and there is NO one ever ansering as in a "live person. I was directed over and over to give an account number that I dont have and got disconnetcted 3 times!!!!!

Totally frustrating. 

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

@CarolineHarris Have you tried just using zero?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
96941
New Member

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Hii sorry I just found my phone now So am sorry n

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I am filing online with TurboTax, and it keeps rejecting it. Says will help fix it, but it doesn't. I need to talk with someone to get this fixed.

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