Re: Ok, first you will need to click on this link https://sup...

VolvoGirl · ‎March 12, 2022

@hutch1245 Then maybe you should go to a local office or accountant or CPA. Turbo Tax is for self prepared returns. You can add LIVE Full Service

What is Full Service?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/2...

Havahank12 · ‎March 21, 2022

In trying to submit my 2021 federal taxes in turbo tax, i received a message about "the submission is a duplicate of one that was previously received." i have checked all my information keyed into the turbo tax personal and identification sections and it's correct.

Please Help!

DoninGA · ‎March 21, 2022

@Havahank12 wrote:

In trying to submit my 2021 federal taxes in turbo tax, i received a message about "the submission is a duplicate of one that was previously received." i have checked all my information keyed into the turbo tax personal and identification sections and it's correct.

Please Help!

A tax return with a Social Security number that is entered on your tax return has already been received by the IRS. You will have to print and mail the tax return, it cannot be e-filed.

See this TurboTax support FAQ for how to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

ojwillingham · ‎March 24, 2022

why was a child tax credit form included in my return and causing me not to be able to file

DoninGA · ‎March 24, 2022

@ojwillingham wrote:

why was a child tax credit form included in my return and causing me not to be able to file

Everyone is being asked this question since TurboTax does not know if the user was one who received these advances from the IRS in 2021.

Enter a 0 (zero) when asked to enter a number on the Schedule 8812. This will correct the issue and remove the Schedule 8812 from your tax return so that you can file the return.

Shavert · ‎April 1, 2022

What’s the number for turbo tax help with real person on phone?

SForrestLO · ‎April 1, 2022

This FAQ will provide you with the steps to contact an agent.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@Shavert

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Bev81 · ‎April 2, 2022

I cannot call up my turbo tax file. nothing is there.

HELP

DoninGA · ‎April 2, 2022

@Bev81 wrote:

I cannot call up my turbo tax file. nothing is there.

HELP

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Jaywill2025 · ‎April 3, 2022

my name is james [PII removed] i filed my taxes but could not pay through a cresit card i have now paid but my refund shows 0 who or how can i talk to someone about this matter a live expert maybe can tell me what to do but i cannot access any way to talk to one.my number is [phone number removed] [PII removed] this is starting to get pretty frustration in that i have received my refunds for 2019 or 2020 help if you can please.

CarissaM · ‎April 3, 2022

Please follow the instructions here to contact an agent by phone to look into this. @Jaywill2025

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x0verLeaDx · ‎April 3, 2022

I have tracked my tax return on the IRS website and it says my return was direct deposited to my bank account on March 21. I have not seen this post in my account though. I contacted the IRS about this and they said to check with who I filed with about why it had not been sent to my account and to clarify account information. Please help.

HeatherPLO · ‎April 3, 2022

@x0verLeaDx

Did you pay any fees with your refund?

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Jaywill2025 · ‎April 4, 2022

dear maam or sir how do i have a representative contact me concerning a tax issue my refund shows 0 which is wrong.james williamson [phone number removed] thank you.

xmasbaby0 · ‎April 4, 2022

@Jaywill2025

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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