Live chat available?

[user17754359160]

I was charged 169.00 for a product I should have been charged 1/2 of that. 

[DoninGA]

@user17754359160 

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[Jsoli0285]

Good morning 

[xmasbaby0]

@Jsoli0285 This is not live chat.   The user forum works much like a bulletin board.   Post a clearly worded complete and specific question and wait for a reply.

[user17757653977]

I have tt home and business 2025

Used activation code to start filling out forms online 

Now I want to use my pc instead of online 

Will activation code be used without any problems 

[user17757653977]

HELLO

IS THIS LIVE CHAT

[M-MTax]

This is not live chat, @user17757653977. This is basically a Q&A type board.

[M-MTax]

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@user17757653977 wrote:

Now I want to use my pc instead of online 

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See https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/switch-turbotax-on...

[Ncysneiros]

Hello. I am in a jam. I bought the premier turbo tax which I think I meant to buy deluxe. But the real problem is that I can’t update my computer to windows 11. Can I return the product and do the online version??  Please help!

[CatinaT1]

You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[user17758584443]

Hello, I want to finish my taxes, but I don't need to purchase the Premium Services Benefits. How do I cancel it?

[mesquitebean]

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@ user17758584443 wrote:

Hello, I want to finish my taxes, but I don't need to purchase the Premium Services Benefits. How do I cancel it?

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If you are a California filer and chose to pay the TurboTax product fees out of your refund, that automatically adds Premium Services Benefits for $45.    It includes the "pay out of refund" feature, as well as other benefits explained in a FAQ below.    To remove it you will need to change your payment method and pay by credit/debit card or a prepaid debit card you can buy in a store.  See removal FAQ below.

FAQ:  What is the Premium Services bundle? (California filers)
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/255...

FAQ:  How do I remove Premium Services?  (California filers)

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/remove-premium-serv...