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I was charged 169.00 for a product I should have been charged 1/2 of that. 

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@user17754359160 

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Jsoli0285
New Member

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Good morning 

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@Jsoli0285 This is not live chat.   The user forum works much like a bulletin board.   Post a clearly worded complete and specific question and wait for a reply.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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I have tt home and business 2025

Used activation code to start filling out forms online 

Now I want to use my pc instead of online 

Will activation code be used without any problems 

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HELLO

 

IS THIS LIVE CHAT

M-MTax
Level 15

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This is not live chat, @user17757653977. This is basically a Q&A type board.

M-MTax
Level 15

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Hello. I am in a jam. I bought the premier turbo tax which I think I meant to buy deluxe. But the real problem is that I can’t update my computer to windows 11. Can I return the product and do the online version??  Please help!

CatinaT1
Employee Tax Expert

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You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Hello, I want to finish my taxes, but I don't need to purchase the Premium Services Benefits. How do I cancel it?

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@ user17758584443 wrote:

Hello, I want to finish my taxes, but I don't need to purchase the Premium Services Benefits. How do I cancel it?


If you are a California filer and chose to pay the TurboTax product fees out of your refund, that automatically adds Premium Services Benefits for $45.    It includes the "pay out of refund" feature, as well as other benefits explained in a FAQ below.    To remove it you will need to change your payment method and pay by credit/debit card or a prepaid debit card you can buy in a store.  See removal FAQ below.

 

FAQ:  What is the Premium Services bundle? (California filers)
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/255...

 

FAQ:  How do I remove Premium Services?  (California filers)

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/remove-premium-serv...

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Last year I filed my taxes for 2024 and was supposed to receive a refund and never did. I’m hesitant on filing with turbo tax this year because of this issue 

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DID YOU E-FILE?

 

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

 

 

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

 

Check your e-file status:

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

 What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

 

If you discover or realize that your e-file was rejected, or just never filed, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2024.

 

 

 

If your 2024 return was accepted, then what does it say on the IRS refund site?

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

 

 

@Samirahf92

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
jcgilliam
New Member

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I have an account with turbotax from last year. I bought 2025 from Office Depot, I trying to load it in my computer ( apple) I can't get to the page the ask you for your license code, so I can't load the new 2025 turbotax

 

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