Re: Live chat available?

6129138991

Im having trouble signing in

And also need to know whats happening with my return

mesquitebean

@ 6129138991 wrote:
Im having trouble signing in
And also need to know whats happening with my return

You'll need to describe the log-in problem. Is it unable to recognize your User ID or password? If so, we can tell you about the Account Recovery tool.

As for "what's happening with my return", we won't know what that means. If you explain it (don't post any personal info in this public forum), someone may be able to comment. And please clarify if your question is about your "return" (the forms) or about a tax "refund?"

user17704982532

Help

stephmu10

I paid for my MO taxes through my bank, but it also took it out of my Federal refund. How can I fix this?

mesquitebean

@ stephmu10 wrote:
I paid for my MO taxes through my bank, but it also took it out of my Federal refund. How can I fix this?

You cannot pay state taxes due out of a Federal refund, and TurboTax does not pay any state taxes due on behalf of a filer. If something was taken out of your Federal refund by a TurboTax partner, it is most likely the TurboTax product preparation fees or any optional add-ons, plus a $40 service fee for that option.

Or did you pay for your TurboTax product fees up front with credit/debit card?

See if you can tell what you were charged for by signing into TurboTax, and at the Tax Home scrolling down to Order Details.

Also, verify the amount of your Federal refund by looking at your Form 1040, Line 35a.

Have you received your Federal refund? If so, in your online bank account can you tell whom it was from? Was it directly from the IRS/US Treasury, or does it name a third-party company? That might provide a clue.

FAQ: Can I pay my state taxes from my Federal refund?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/pay-state-taxes-f...