How do I connect with a tax expert in TurboTax Live?

When talking to an expert, you’ll have the option to get guidance right on your screen with SmartLook. You can see the live expert (they can’t see you) as they guide you by drawing on your screen and providing the answers you need to file confidently. (Available on a computer and in the TurboTax mobile app; not available when using a web browser on a mobile phone or device.)

You'll connect with a tax expert who knows your unique situation. Our dedicated tax experts include CPAs (certified public accountants) who have on average 10 years of experience.

Our tax experts can schedule live reviews from 5 AM to 5 PM, PT, Monday–Friday.

You can connect with a tax expert as often as you like while preparing your taxes.

When you speak to a tax expert on a specific issue or question, they take notes during your call in case you have follow-up questions. While you can't make an appointment with a specific person, the next tax expert you speak to will have reviewed any previous notes and can pick it up from there.