Is there a 24 hour TurboTax customer service phone number I can call

[DENN3]

I am trying to finish up my taxes today and when I get to the state section turbo tax wants to charge me for state returns that have already paid for.  can you help ?

[VolvoGirl]

@DENN3   Are you using the Online version or the Desktop CD/Download program?  How much did you already pay?  Are you in the same account?

[SeniorForester]

I need to speak with Turbo Tax pro about my TT2021 taxes - I was told I'd receive $1,256 but IRS billed me for $147,28.  Need to talk

[Affordabletaxes2021]

It looks like the irs reduced your refund by $1400. That’s the recovery rebate (a/k/a stimulus check) you  claimed on the return.

The IRS records show you already received the stimulus check so you are not eligible to get it again on your return. 
check your bank records in March 2021 for deposit. You may have received a check.

Either way, you’ll need to file Form 3911 with the IRS to request a payment trace

if you didn’t get it.

[VolvoGirl]

@SeniorForester   The difference is about $1,400.  That is the amount of the 3rd Stimulus check.   

Did you already get the Stimulus payment they sent out last year starting March 2021? Do you have 1,400 on 1040 line 30? You might have tried to claim it again. Line 30 is only if you didn't get the full amount or qualify for more.

Did you get IRS letter 6475 saying what they sent you? If you didn't get the IRS letter 6475 saying what they sent you then check your bank statements and check your IRS account to see when and what they sent you.
https://www.irs.gov/payments/your-online-account

If you didn't get the 3rd Stimulus check but the IRS shows they sent it to you then request a trace for a missing third Stimulus payment
https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...

[conniealves]

Because your customer service number and your sign in procedures if you can't remember your password are so fricking difficult I will not provide the information you have requested. Why is you customer service number such a big secret. All I wanted to do was provide an updated credit card number. I will instead go to Office Depot or some other retailer and purchase it. You IT geniuses have over-complicated everything. It evens makes me doubt the reliability of your product.

[xmasbaby0]

@conniealves 

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

[xmasbaby0]

@conniealves 

Did you forget how to access your account?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

[sbshouchens]

I need to purchase Turbo Tax deluxe and do my sister's final income tax return. she passed 8/3/22 and I've worked with probate on her small estate 20000 but she received over 600 in vacation pay after her death so I believe that I have to file an estate income tax F1041. is there a product and support to help my file this return? I would assume that the 2 tax packages link so that the vacation pay comes off her individual return and goes onto the F1041. Before I purchase 2022 please help me understand how this works so that I purchase the correct Turbo tax products. I'd like a live person to contact me

[MichelleLO]

Community is a public forum, therefore, we do not have access to your personal information.  To speak to a live person, please reach out to TurboTax Customer Support for assistance.
What is the TurboTax phone number?

@sbhouchens

[VolvoGirl]

@sbshouchens   You will need to buy 2 Turbo Tax products.  And sorry they will not link together.  

If you need to file a separate 1041 Trust return  you need Turbo Tax Business in addition to a personal tax program.

You need to buy Turbo Tax Business, not to be confused with the personal Home & Business version. Home & Business is just for personal returns that need schedule C for self employment. TT Business is not available to do online or on a Mac. You can buy the Windows Desktop program here,
https://turbotax.intuit.com/small-business-taxes

You can have both a personal program and the Business program installed on the same computer at the same time.

[Montek]

I ordered Turbo Tax back in November and my visa account was charged $70 on 11/11/22. I never received it!

Please help me. My email address is [email address removed], my phone number is [phone number removed].

Thanks!

Monte M.

[DoninGA]

@Montek This is a public forum.  The filters removed your phone and email.

You need to contact TurboTax support for assistance with this problem.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[ee-ea]

@Montek

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[Mara6]

please i need copy to my taxes 2021 and 2022