IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

[cjn316]

• I tried that and it didn't work.  On my 8th try with the correct AGI it worked.  Got an email and text stating my federal return was accepted, but now almost 48 hours later the TT Program still says its rejected and won't let me e-file my state taxes.

[HeatherPLO]

If it continues to Reject the correct information, there may be an error on the IRS' end and not on yours.  You will have to print and mail your return in.  For more details on this, please see the Help Article here.  

@cjn316

[cjn316]

I called and was hung up on twice.  Once while explaining my problem and once while still on hold waiting to talk to someone.  Intuit / TT should be ashamed of the TT Product and lack of support.

[cjn316]

I received an email and text from TurboTax saying the IRS accepted my return.  Even checked the IRS website and it shows they received it, so why does the TurboTax Program continue to say it's rejected (even after 48 hours)?  Until the program says I successfully filed my federal taxes it won't let me efile my state taxes.  I paid to efile my state taxes.  If you can't fix that, refund that payment!  I've manually installed the super patch.  Installed a fresh copy of TT on another machine and still get the federal efile return was rejected.  Very frustrating!

[HeatherPLO]

Please see my posting above yours on the possibility of not being able to e-file your return.  Also, the fee you pay is not for e-filing, but for the software to assist you in creating and completing your return.  

@cjn316

[MadTBUser]

This statement "the fee you pay is not for eFiling", this is highly irresponsible and amout to mis-representation.

The TT software clearly stated the fee for eFiling State return was $35 and asked user to pay.

If eFiling was not successfully completed, the service was incompleted and there was no reason to pay$35 for nothing. If my eFile was indeed failed, I would file a dispute with the credit card I used to pay the eFiling.

[DoninGA]

---

@MadTBUser wrote:

This statement "the fee you pay is not for eFiling", this is highly irresponsible and amout to mis-representation.

The TT software clearly stated the fee for eFiling State return was $35 and asked user to pay.

If eFiling was not successfully completed, the service was incompleted and there was no reason to pay$35 for nothing. If my eFile was indeed failed, I would file a dispute with the credit card I used to pay the eFiling.

---

The statement was in reference to the TurboTax online editions where there are no e-file fees, federal or state.  The online account fees are for the use of the TurboTax software to assist in completing a tax return.

If you are using the TurboTax desktop CD/Download editions there is an e-file fee of $25 for e-filing a state tax return.  This fee can be avoided by printing and mailing the state tax return.

If you e-filed the federal tax return successfully  but the state return failed to e-file you can correct the reason for the failure.  If unable to correct the you can request that the state e-file fee be removed from your account.

Contact TurboTax support and speak with an agent.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[cjn316]

I did speak to a representative and he said he would refund the charge to efile the state return because TT wouldn't let me do so.  I have a text and email from TT saying the Federal return was accepted and even confirmed the IRS got my return on their website, so I don't know why the TT Program (desktop version) continues to say it's rejected (even 3 days later).  Should be an option to override it so one can efile their state return.

[abqlavigne]

I have tried everything I could possibly think of to correct this reject.  No luck!  The 2020 AGI on my 2021 return is correct.  My wife's PIN has not changed.  Any ideas?

[xmasbaby0]

@abqlavigne

 If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[dsm81163]

Shame on Turbo Tax for not letting its customers know about this potential issue. It clearly new of the solution, but there were no warnings/advice when our e-file returns REPEATEDLY WERE REJECTED .....hours wasted. I'm more than angry with TurboTax.

What happened to good old fashioned responsibility?

[dsm81163]

Xmasbaby,

I hear you....

But where is Turbo Tax in this matter? SILENT

Why haven't they pointed out this potential problem in the e-filing section of the program?

Their behavior to ignore the "IRS problem" is egregious.  

It's OK to admit a mistake. Shame on Turbo Tax.

[dsm81163]

Trying to be constructive - Turbo Tax should consider setting up a dedicated phone number and staff it with knowledgeable agents. Cut out the unfriendly phone tree.

Again shame on Turbo Tax. 

[ThomasCKo]

Am having same issues most all the users are describing, just adding another dissatisfied customer.  My AGI is correct, 'should' work.  Still no solution, only experimentation at this point as described by user help group.  There is definitely a problem with TT (and perhaps interface with IRS.)  ID ME and IRS is also not working well either, discovered after my providing considerable personal private info which obviously not guaranteed safe.

Hoping this gets updated / fixed before filing deadline, maybe one of the daily updates to follow.  This somewhat proves TT is a 'trial and error beta product',  production tested by users for free highlighting programing and functional errors.  Caveat Emptor 

If it doesn't work soon, I'm left with having to paper file (which we all know will slow down refunds - in my case still waiting for a 2019 refund for a paper filing).  I feel TT should issue TT cost refunds if their systems and  efile doesn't work well.   

Otherwise TT and IDme should be placed on notice as not workable third party solution  with the IRS.  If enough people complain, we might be heard.  Yes im upset and frustrated, and im sure I'm not the only one concerning TT's effectiveness 

[ThomasCKo]

Thxs for trying to help the TT management & products, but the solution doesnt work.  Should not be marked as 'resolved'.  Its an on going problem for many of us (and likely more to follow in the next few weeks when they get their 'surprise' - and unable to file - rejects.  The IRS is not going to accept TT's excuses, but they should be liable to work together.  Should we be waiting for the latest 'update'?