@MadTBUser wrote:
This statement "the fee you pay is not for eFiling", this is highly irresponsible and amout to mis-representation.
The TT software clearly stated the fee for eFiling State return was $35 and asked user to pay.
If eFiling was not successfully completed, the service was incompleted and there was no reason to pay$35 for nothing. If my eFile was indeed failed, I would file a dispute with the credit card I used to pay the eFiling.
The statement was in reference to the TurboTax online editions where there are no e-file fees, federal or state. The online account fees are for the use of the TurboTax software to assist in completing a tax return.
If you are using the TurboTax desktop CD/Download editions there is an e-file fee of $25 for e-filing a state tax return. This fee can be avoided by printing and mailing the state tax return.
If you e-filed the federal tax return successfully but the state return failed to e-file you can correct the reason for the failure. If unable to correct the you can request that the state e-file fee be removed from your account.
Contact TurboTax support and speak with an agent. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
