Am having same issues most all the users are describing, just adding another dissatisfied customer. My AGI is correct, 'should' work. Still no solution, only experimentation at this point as described by user help group. There is definitely a problem with TT (and perhaps interface with IRS.) ID ME and IRS is also not working well either, discovered after my providing considerable personal private info which obviously not guaranteed safe.
Hoping this gets updated / fixed before filing deadline, maybe one of the daily updates to follow. This somewhat proves TT is a 'trial and error beta product', production tested by users for free highlighting programing and functional errors. Caveat Emptor
If it doesn't work soon, I'm left with having to paper file (which we all know will slow down refunds - in my case still waiting for a 2019 refund for a paper filing). I feel TT should issue TT cost refunds if their systems and efile doesn't work well.
Otherwise TT and IDme should be placed on notice as not workable third party solution with the IRS. If enough people complain, we might be heard. Yes im upset and frustrated, and im sure I'm not the only one concerning TT's effectiveness
