IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

[dsm81163]

We have a BGO (Blinding Glimpse of the Obvious) with this issue - is Turbo Tax sleeping?

They must be monitoring this message traffic, they have to be watching ....why no action?

Keeping there heads in the fox hole is shameful. The problem is mounting and not going away; and more and more users are experiencing this issue each new day.

How about a dedicated phone HELP line?

[BMWRider]

NPR is reporting that the backlog on income tax filing is being caused by the 7.5 million returns from last year that have not yet been processed.  If your previous return has not been processed, your AGI figure hasn't been recorded so there's nothing on file with the IRS to confirm your identity for this year's return.  They didn't offer a solution other than waiting to see what the IRS says.  Best I can offer you, sorry.

[xmasbaby0]

@BMWRider

 If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[ThomasCKo]

I also finally got it to work after the 8th time, you know what they say about repeating the same thing over and over with the same result .  is called insanity ... but here we are.   Anyway thx  

[SForrestLO]

Glad it worked for you.  @ThomasCKo

[dsm81163]

Employee TurboTax Specialist: S ForrestLO - 

Your comment "Glad it worked for you" is not helpful. 

Message to Turbo Tax: take the lead, and let your customers understand the extent of the problem and the latest Turbo Tax solution.

How about a white paper with solutions imbedded at the e-filing section of the tax program, and a dedicated phone line?

[CarissaM]

If your issue is not resolved, please follow the instructions here to contact us by phone so we can assist you further. @dsm81163

[ankeny]

I may be wrong, but I disagree when people are saying IRS was way behind on updating that AGI record.  I filed in March of last year using TT Deluxe and had no issues.  I have been using the Deluxe version for at least 15 years.  I logged on to the ID.me IRS web site and reviewed all the information the IRS said it had for my last 3 tax   years.  Every year looked correct, and the right amount was entered in the IRS web site for AGI for my tax records.   Turbo Tax should be able to figure out why so many people are having the problem instead of just blaming the IRS for being slow.  

[SForrestLO]

Thank you for your feedback. @ankeny

[adowdell50]

I agree.  I have also filed electronically using TT for the last few years.  Therefore, my understanding is that my return is not waiting in a pile for an IRS employee to hand enter my data and process my return.  So the arguments that the AGI does not work because my return has not been processed does not seem valid.  Or am I uninformed and electronically filed returns are also being "unprocessed" by the IRS.  I suspect there is another bug somewhere unrelated to the AGI issue.

[delrinfred]

I agree.  I have used Turbo Tax since 1997 and have never had IRS reject my return.  There is a bug in the system and if it is not fixed, I will go elsewhere next year

[ckforta]

Don't be frustrated like I was when you encounter this error after multiple tries with entering different AGI numbers to correct the problem. The following steps will resolve this efile issue;

1. Create an account with IRS in IRS.GOV for both you and your joint filer, if you already don't have one. (https://www.irs.gov/pub/irs-pdf/p5507.pdf) 

2.  Generate IP PIN in for your IRS accounts for both you and your joint filer. (https://www.irs.gov/iden[product key removed]-scams/get-an-identity-protection-pin) 

3. Update your IP PIN in your tax return for both you and your joint filer. This can be done via Federal Taxes-  Other Tax Situations menu - Other Return Info - Identity Protection PIN - in Turbo Tax.

4. Review your return in Turbo tax and make sure your form 1040 form has the IP PIN filled.

5. efile your return.

Cheers.

[ckforta]

Don't be frustrated like I was when you encounter this error after multiple tries with entering different AGI numbers to correct the problem. The following steps will resolve this efile issue;

1. Create an account with IRS in IRS.GOV for both you and your joint filer, if you already don't have one. (https://www.irs.gov/pub/irs-pdf/p5507.pdf) 

2.  Generate IP PIN in for your IRS accounts for both you and your joint filer. (https://www.irs.gov/iden[product key removed]-scams/get-an-identity-protection-pin) 

3. Update your IP PIN in your tax return for both you and your joint filer. This can be done via Federal Taxes-  Other Tax Situations menu - Other Return Info - Identity Protection PIN - in Turbo Tax.

4. Review your return in Turbo tax and make sure your form 1040 form has the IP PIN filled.

5. efile your return.

Cheers.

[CarissaM]

Thank you for providing such a well thought out and detailed post! @ckforta

[mitaxdummy]

Same issue: The return I efiled on Friday was REJECTED.

So I resubmitted today, Saturday.

1. I confirmed that last year's AGI was correct (it was. And how can their be a "spouse" AGI if you are married, filing jointly?????. 
2. I used last year's PINs, even though Turbotax says to just pick any 5 character PINs.

So as I'm waiting to see if this worked, I get an email from Turbotax saying my return was REJECTED.  But they don't bother to tell me if they are sending me another reminder email pertaining to Friday's submittal, or if they are rejecting today's revised submittal.

A call to their support line confirmed it was a reminder regarding Friday's.  So I'm still in limbo.

I find it astonishing that 1) I'm having a problem efiling to begin with, and 2) they don't bother to tell you which submittal they are referencing in their rejection emails.

Come on, INTUIT, this is basic stuff.  Hire some developers who can think through a process.