Tax Year Prior to 2020: I want to talk to a HUMAN

[Sonny8]

i filled in much then was asked where to send code. got code and entered it. then all the infi I had put in was erased.

[SForrestLO]

This help article will provide the steps on how to contact an agent. 
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
 

[KenGailey]

My name is Kenneth [PII removed]. My Business, [PII removed] is in the process of closing. The email account originally associated with the business ([email address removed]) is no longer active. I was charged a renewal fee for the current year's business product but cannot log in because the associated email account no longer works. I need to speak to an agent and work out how to download the product I have already paid for and how to access it since I cannot use the original email account for my account. Please have appropriate person call me at [phone number removed]. 

[MichelleLO]

TurboTax Community is a public forum, therefore, we do not have access to your personal information. For assistance with recovering your account, please see this TurboTax help article: Account Recovery Request for your TurboTax Account

@KenGailey

[lykka-1-1]

I had a HORRIBLE time trying to access....it wouldn't accept my password OR my account name.  YOU NEED TO PUBLISH AN EMAIL ADDRESS IF YOU DON'T WANT TO TALK TO PEOPLE!!!

I HAD PROBLEMS LAST YEAR AND WAS NEVER ABLE TO CONTACT YOU.

[gklavans]

[1/27/2023] I call BS on your answer.  I have FOUR case numbers.  I've been told by your BOT that someone will call in 8 minutes that was 2 hours ago.  The AI sends you in a loop even after I give the case number.  I need to speak with a HUMAN, or I need to explore other options.  It is apparent that Turbo Tax has no people working there.  At the very least, absolutely no customer service.

[ekbertlin]

I claimed a solar deduction in 2021 which was denied because while purchased in 2021, it was not installed until 2022. On my 2022 return it shows a long-term loss - is that tied to the solar deduction?  I have to repay 2021 refund and claim the deduction on 2022 but don't know where or hwo to to that.

[MarilynG1]

No, a long-term loss carryover to your 2022 return should not be tied to your Solar Energy Credit in 2021.  

If you were not allowed the credit in 2021, you may see a carryover on Line 12, Form 5695. 

Here's how to claim the Solar Energy Credit:

1. Open or continue your return, if you don't already have it open
2. In TurboTax, search for energy improvements (Don't search for energy credit as this will take you to the wrong place)
3. Select the Jump to link in the search results
4. On the Energy-Saving Home Improvements screen, answer Yes and Continue. Follow the instructions on the next screens.

Here's more info on the Solar Energy Credit.

[gklavans]

Why are you telling me about Solar credit?  What you should be telling me is the number for H&R Block, or some other Tax preparer that actually cares enough to speak with their clients and not give them an AI run around that disconnects you without giving you the option to speak with a supposed expert.

[DoninGA]

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@gklavans wrote:

Why are you telling me about Solar credit?  What you should be telling me is the number for H&R Block, or some other Tax preparer that actually cares enough to speak with their clients and not give them an AI run around that disconnects you without giving you the option to speak with a supposed expert.

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You are replying on thread that is over 4 years old.  The message you are referring to was posted to someone else.

If you have a question please start a new thread here and select Ask a Question - https://ttlc.intuit.com/community/taxes/discussion/02/202

[Shilohutch]

I just done my taxes and I gave the wrong ss#.  What do I do

[Shilohutch]

Just done my taxes put husband ss# wrong.

[xmasbaby0]

@Shilohutch The return might be rejected....if it is rejected then you can fix it and re-file.   If the IRS accepts it you have to wait until it has been fully processed and then amend it to correct the SSN.

[Critter-3]

If you efiled the return then just wait ... the IRS should reject the return then you can make any correction you need to make and resubmit the return.

If you have not filed the return then log back in and edit your spouse in the MY INFO section. 

[gklavans]

How do I get off of this stupid thread!!!  There is nothing being said here that answered my question.  It's all useless to me.  GET ME OFF THIS THREAD