I need to ask a question not already answered

[sherry-westberry]

Need customer service

[ChondelLO]

1. Click or tap here to go to our Contact us page.

1. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
2. On the following screen, enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

For more information please click the link.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[ulisse2000]

 I no longer reside in Connecticut, but have real estate income from there. For 2019 tax returns, I will need to file Form CT-1040NR/PY. Does Turbo Tax handle it?  If yes how do I get into it?

Thank you.

[DoninGA]

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@ulisse2000 wrote:

 I no longer reside in Connecticut, but have real estate income from there. For 2019 tax returns, I will need to file Form CT-1040NR/PY. Does Turbo Tax handle it?  If yes how do I get into it?

Thank you.

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The TurboTax Connecticut state program supports Form CT-1040NR/PY, Nonresident or Part-Year Return Resident Income Tax Return.

When entering your personal information in the TurboTax program indicate that you made money in another state and from the dropdown select Connecticut.

You complete the nonresident state tax return before completing your resident state tax return.

[turtlebowers]

I just got a big raise. I was wondering if I could avoid jumping into another tax bracket by my husband and I filing separately. 

[xmasbaby0]

@turtlebowers You lose a lot of credits if you file separate returns--that is usually the worst way to file.

If you were legally married at the end of 2019 your filing choices are married filing jointly or married filing separately.

Married Filing Jointly is usually better, even if one spouse had little or no income. When you file a joint return, you and your spouse will get the married filing jointly standard deduction of $24,400 (+$1300 for each spouse 65 or older)  You are eligible for more credits including education credits, earned income credit, child and dependent care credit, and a larger income limit to receive the child tax credit.

If you choose to file married filing separately, both spouses have to file the same way—either you both itemize or you both use standard deduction. Your tax rate will be higher than on a joint return. Some of the special rules for filing separately include: you cannot get earned income credit, education credits, adoption credits, or deductions for student loan interest. A higher percent of your Social Security benefits may be taxable. Your limit for SALT (state and local taxes and sales tax) will be only $5000 per spouse. In many cases you will not be able to take the child and dependent care credit. The amount you can contribute to a retirement account will be affected. If you live in a community property state, you will be required to provide additional information regarding your spouse’s income. ( Community property states:  AZ, CA, ID, LA, NV, NM, TX, WA, WI)

If  you are using online TurboTax to prepare your returns, you will need to prepare two separate returns and pay twice.

https://ttlc.intuit.com/questions/1894449-married-filing-jointly-vs-married-filing-separately

https://ttlc.intuit.com/questions/1901162-married-filing-separately-in-community-property-states

https://ttlc.intuit.com/questions/1894449-is-it-better-for-a-married-couple-to-file-jointly-or-separ...

[mommysbabys0903]

How can I get my daughters social security number off my taxes 

[mommysbabys0903]

How do I get my daughters social security number off my previous taxes

[mommysbabys0903]

How can you get information off your previous taxes

[DoninGA]

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@mommysbabys0903 wrote:

How can you get information off your previous taxes

---

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

See this TurboTax support FAQ for when access to prior year online tax returns expire - https://ttlc.intuit.com/community/prior-year-return/help/when-does-access-to-my-prior-year-turbotax-...

[DoninGA]

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@mommysbabys0903 wrote:

How can you get information off your previous taxes

---

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

See this TurboTax support FAQ for when access to prior year online tax returns expire - https://ttlc.intuit.com/community/prior-year-return/help/when-does-access-to-my-prior-year-turbotax-...

[horizondr26]

I have a friend who has committed tax evasion and has not filed taxes in 7 years. Also during those years he was claiming 9 on his w4 to avoid paying taxes. Will the irs allow him to apply for a hardship? I know a year ago they were about to garnish him and I know he hasn’t paid. He owes about $70,000. 

[xmasbaby0]

Your friend needs more help than we can give in this user forum.  He needs to see a really good local paid tax professional (not some seasonal storefront place) and get help from a pro.  A professional can help sort out what is surely a mess and then help him negotiate with the IRS.

[Serena Lillie]

The reason is that I never received my refund check for 2018. I can't file for 2019 tax until i find out what happen to my 2018 refund check of 517.46. Never received it it's now 2020

[xmasbaby0]

@Serena Lillie

I DID NOT RECEIVE MY REFUND FOR LAST YEAR

Do you know if your 2018 return was accepted?  What did your emails say after you filed?

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Check your account for 2018.  If it says anything other than "accepted" your return was not filed.  Either it was rejected and you did not notice and/or follow up, or it was never filed at all.

If you chose to file by mail, you had to mail it yourself.  TurboTax does not mail it for you.

If it was not filed, then print, sign and mail it now.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

If it was filed and accepted, then you have to follow up with the IRS to see what happened.

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

If this is about your state refund then contact your state:

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...