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You should contact Amazon customer support for this issue. They may need to give you another code.
You should contact Amazon and request an exchange since you purchased it from them.
For anyone else searching on this issue, the error during installation is "The license code you entered is not valid. Error code: 606".
Having fun trying to figure out if the chat window at Amazon is AI or a real person...
Some TurboTax Advantage customers are experiencing error 606 when attempting to activate their TurboTax Product after installation
Error 606 means the license number is not a valid match to the program installed.
Users are impacted by this issue if they meet all of the following:
We are currently investigating this issue and hope to have a resolution soon.
Please click here to receive updates regarding the resolution.
I just had this issue on TTAX Deluxe for 2021 bought as a download from Amazon. I called TTAX service and was told it was an amazon problem, amazon was firm that they could do nothing and knew nothing and it was a TTAX issue.
It turned out to be a Norton 360 issue. I needed to sleep norton and the install was OK.
In this case it was installing Deluxe as purchased, only the license code error was due files blocked on install creating bad match with the key I assume.
Yes ... an aggressive security system will stop an install ... keep that in mind for the future. Download the install file then unplug from the internet and turn off the anti virus program with it installs.
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