I've also purchased a new 2020 TurboTax Deluxe CD for Windows that will not launch. I have spent more than 7 hours online and on the phone with 4 different technicians trying to solve the problem. The 2nd person I talked with could not get the software to work after she did a desktop remote onto my Computer. We removed and reinstalled the software only to come up with the same error message, "Sorry an error has occurred and TurboTax must close", no error codes are generated. This technician then told me that she would waive the fee for me to complete my Tax return with the Online version and all I had to do was go complete it...... 3 Hours later after I finished doing my Federal and State taxes, the Online version asked me to pay the full price, which was significantly more than the CD version. I then called Customer service and spent another 2 hours with this technician repeating everything the previous technician did. I was then told that the Online version would be best for me but she did not have the authority to issue an online service code to eliminate the price. I was told that I would receive a call at 11am on Saturday Feb 13th from someone at TurboTax that could authorize the source code.... 11am Sat 13th, no calls. I called and had to wait on hold 2hrs 12 mins before someone answered the phone. This person did not really know what she was doing and told me that she was sending me a phone number that went directly to someone that could provide the source code. She sent a message resolved email to me with a link to a phone number that was for the TurboTax prepaid charge cards. I then called back Sun Feb 14th and the technician also remoted onto my computer and went through the same steps but she also was unable to get the CD software to work. She then stated that Online Source codes will not be generated until Feb 26th and that I must call back then. Here are my Case Code #'s starting with the latest to the first one, [social security number removed], [social security number removed], [social security number removed], [social security number removed].
I have been using TurboTax CD software for close to 20 years with never a problem until now.
