Why won't it run? Where does it stop? Windows or Mac? Does your computer meet the system requirements?
Windows system requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
Mac System Requirements. For 2020 you will need macOS Mojave 10.14 or later
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
There should be a card that says how to download the program if you can't use the CD. See How to install Turbo Tax if you can't use the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
Otherwise call support next week.
Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
