I can’t sign in

[frankmalone25]

I sent in my request and my License and they were accepted. Still can’t sign in. I’ve resubmitted 5 times

[xmasbaby0]

What do you mean by "sign in?"  If you have desktop software that requires a license code, you download/install it to your own hard drive and work on it by updating the software and opening the program from your own hard drive.  You do not "sign in" to use desktop software.

[VolvoGirl]

Where did you get the License Code?  Did you get the program installed or are you trying to download the program?

How to download Turbo Tax if you can't use the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

How to install on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

How to install on Mac

https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...

How to activate the Desktop CD/Download program

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971

[Bayside2426]

I paid for turbo tax and can not sign in

[xmasbaby0]

@Bayside2426 What did you pay for? 

Did you purchase desktop software (CD/download)?  You do not "log in" to use desktop software.  You download it, enter your license code, update it, and open the program from your own hard drive.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

And it is too early to try and use online TurboTax.  Online for 2020 is not yet open.

[A082400]

Why does you make so hard to get an answer from you guys, You keep running me in circles just to change my user and pasword, very frustrating

[DoninGA]

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@A082400 wrote:

Why does you make so hard to get an answer from you guys, You keep running me in circles just to change my user and pasword, very frustrating

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See this TurboTax support FAQ for updating your TurboTax account - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

[wewoka3319tax]

!#Kay33sas!#

[14525]

I've I would like t delete account concerning [email address removed] so I may creat an account  with [email address removed]

[VolvoGirl]

You can't delete accounts.  Just make a new one.

How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...