Go to InstallTurboTax.com. Set up a TurboTax account Enter your license code in the pop up window. It’s a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip. Select your operating system, and select Get Download. Download your software and install. When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation. If you need help installing, we can help with Windows and Mac .

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anoack

Level 1

Solved

I bought a turbotax license code. How do I use it?

Forum|Forum|6 years ago
March 18, 2020
26 replies
1 view

No text available

TurboTax Premier Online

Best answer by DMarkM1

Go to InstallTurboTax.com.
Set up a TurboTax account
Enter your license code in the pop up window.
- It’s a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip.
Select your operating system, and select Get Download.
Download your software and install.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac .

DMarkM1Answer

Level 15

Go to InstallTurboTax.com.
Set up a TurboTax account
Enter your license code in the pop up window.
- It’s a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip.
Select your operating system, and select Get Download.
Download your software and install.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac .

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Madison Phillips

Level 2

I bought a license code and it won't let me use it without paying again. They did not send me a disk but it should be letting me install online because Ilready paid for it

mesquitebean

Level 15

Hey @mesquitebean (and possibly @VolvoGirl )

I noticed in your response you wrote: "If you bought a desktop software license (as opposed to an online license), did you download and install the software? Or do you have Windows 10 and can't fully install it? It you have Windows 10 and bought desktop software license, there is a way to move to Online Premium with your license for no additional charge for one Federal and state return and free efiling."

This happens to be my case. I thought my work laptop is up to date and compatible; turns out it is not. When I attempted to download, the pop-up stated that I have two options for tax year 2025: TurboTax Online - My purchase includes TurboTax Premium Online. Sign in and verify my desktop license code to continue OR TurboTax Desktop - basically update my computer.

I want to go with TurboTax Premium Online, which apparently is included. The issue is, I have no idea where I go to verify my desktop code once I sign on online.

@ Sankofa

What exactly did you buy? If you purchased the routine desktop software, then this answer would apply. A few stores also sell a new product this year--a license for an Online version, as @ VolvoGirl addressed above, which can be confusing.

If you bought regular desktop software (not the Online version sold in some stores), you can't just sign into Online TurboTax and expect to enter a desktop license code. To use the migration offer for free Online Premium, you have to do it through a special offer link, and I'm not familiar with your specific popup. I didn't use that method to get to the Online TurboTax offer and into Online TurboTax. All of mine was done using the features in the initial installation screens.

All I can do is tell you my story, and maybe that will help at some point. I'm using Windows 10, and this is what I did to move to Online Premier, which worked seamlessly. This is kind of from memory since it was a few weeks ago, so I may not have the screens in order. Here's my experience:

Even though I knew it would not work on Windows 10, I bought a Deluxe download license through Costco because it was their TurboTax sale time and cheaper than TurboTax, and I was aware of the migration offer that would be presented during installation for any edition of desktop software. So I then downloaded the installation file at the regular TurboTax product download site. I launched the installation file as though I was installing the software, and after a couple of screens, it recognized I was using Windows 10.

Then it asked me if I wanted to use an offer to move to Online Premium for no additional cost for 1 Federal return and 1 state and no efile fee. That particular installation screen had a button to use for the special offer if chosen. I don't remember if I had to enter the desktop license first, and then log in with the Online account credentials, or provide the credentials first then the license code. Or maybe both steps were on the same screen; I can't remember the order of all the screens. But in any case both steps were there with good instructions. Then it took me immediately to Online TurboTax in my browser, and I could see in the top left corner that I was indeed in Online Premium.

I started a return, and after the first few screens, and once the full menu had appeared, then out of curiosity I checked my fees by using the shopping cart icon in the top right. A popup then confirmed that the standard prices for Online Premium were crossed out and $0 displayed. And tiny print at the bottom of the fee section thanked me for using the special offer and that it would be free as long as I filed by the April filing deadline. I then transferred my 2024 data file into the online product, a process that also re-starts the return interview.

FAQ: TurboTax Desktop to Online Migration Offer Terms (Tax Year 2025)

https://ttlc.intuit.com/turbotax-support/en-us/help-article/marketing/ty25-ttd-direct-offer/L0aUgksJd_US_en_US

TOB1

Level 2

I am trying to download the 2020 Deluxe version of TurboTax and I need to enter my License Code. How do I do that?

DoninGA

Level 15

@TOB1 wrote:

I am trying to download the 2020 Deluxe version of TurboTax and I need to enter my License Code. How do I do that?

The License code is entered during the installation process.

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

Tewfik-Mourad

Level 2

I have a pc running on window 7 how can I down load my license code to install my turbo tax

DoninGA

Level 15

@Tewfik-Mourad wrote:

I have a pc running on window 7 how can I down load my license code to install my turbo tax

TurboTax for tax year 2020 does not support Windows 7

TurboTax minimum system requirements for Windows - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/01/26175

If you purchased the 2020 software for Windows from TurboTax you should request a refund if you will not be upgrading to Windows 8 or higher.

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

guymaryg2

Level 2

Brenda Thompson was able to complete her income tax last night but did not send or print it.

How does she get back to her completed return?

VolvoGirl

Level 15

Did she use the Online version? Log back in. Does it think she wants to mail it? You can try to switch to efile. Click on Add a State to let you back into your retun.

https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online/00/26985

81643652658

Level 2

How do I get my refund because I bought my Turbo Tax from Sams. I paid $69.88 for it.

CarissaM

Level 15

@81643652658 Are you referring to how you get a refund for your product or how you get your tax refund?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

81643652658

Level 2

How do I get my money back from buying the Turbo Tax program? I paid cash for it.

glittle

Level 2

i bought tutboatax deluxe cd and it will not load on my MacBook because iOS is not right version. I went to installturbotax.com to install, but i can find no dropdown box to load the license code. I have used TurboTax for years and this is first year I have had such problem. As time is getting late I need to get the 2020 TTax software on my MacBook. Pls advise how to get done. Thx. gLittle

mesquitebean

Level 15

@glittle wrote:
i bought tutboatax deluxe cd [code removed] and it will not load on my MacBook because iOS is not right version. I went to installturbotax.com to install, but i can find no dropdown box to load the license code. I have used TurboTax for years and this is first year I have had such problem. As time is getting late I need to get the 2020 TTax software on my MacBook. Pls advise how to get done. Thx. gLittle

First of all, this is a public Internet forum, and you should not post your license code in public. You can edit your post above by clicking the tiny blue 3-dot icon just to the right of your comment. I'm also asking a Moderator to make sure the code is removed.

We can tell you how to download the installation file, but if your OS doesn't meet the minimum requirements, then neither the CD nor the downloaded installation file will install on it. The CD and the download both have the same minimum requirements (see FAQ below). So if you know your OS on your MacBook does not meet the minimum, why are you wanting the download?

FAQ: Minimum system requirements for Mac version:
https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

If your system doesn't meet the minimum Mac OS requirements to run the 2020 TurboTax software, we can tell you how to get a refund. Did you purchase your product directly from the TurboTax website or from a third-party authorized retailer?

NOTE: If you also happen to have a Windows computer, the CD or download will install on Windows 8 and higher.

Another option is to use Online TurboTax for your 2020 return, since it is done through a browser. If you used 2019 TurboTax desktop software, it's possible to transfer your 2019 data into an online 2020 return to maintain continuity. We can tell you how to transfer your *.tax2019 data file into an online 2020 return if you go that route.

Hoggy42

Level 2

I purchased an Home & Business CD and Download at Staples at least 1 month ago. I tried to activate it using Turbotax.ca/download, however, Instead of being able to enter the license code the website seemed only interested in trying to sell me another product. I have used this program for the last 3 years at least so I have an open account but couldn't remember the password. I have now changed the password.

VolvoGirl

Level 15

Did you mean Turbo Tax.ca? That sounds like Canada. We are USA Turbo Tax .

If you are have the US Home & Business program you should not be online at all. Did you install the CD or are you trying to download it instead?

There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

To install on Mac. I bought the CD from Costco and don't have a CD drive on the Mac. Was able to download it. It went very smooth. When you see the download on the screen to download, first click on the blue Copy Code link to the left. Then after you install it and need to activate you can do Command + V to paste the code into the box.

jimjanestorms8910

Level 2

[removed code]

VolvoGirl

Level 15

@jimjanestorms8910 Do not post the License Code here. We can do nothing with it. And someone can steal it.

How to install the Desktop CD/Download program with a License Code

How to install TurboTax CD/Download software with license code

Atocik

Level 2

hello. I have bought Turbotax Premier Online Edition which include 16 digit activation code from Costco. Pre payment code for 12 returns. I have created an account , when I entered code I have error message "some thing wrong with code re try again" , with whom I could contact to resolve an issue?

mesquitebean

Level 15

@ Atocik wrote:
hello. I have bought Turbotax Premier Online Edition which include 16 digit activation code from Costco. Pre payment code for 12 returns. I have created an account , when I entered code I have error message "some thing wrong with code re try again" , with whom I could contact to resolve an issue?

This is the USA TurboTax community forum. Premier with 12 returns is not a USA product; it's for Canadian returns.

Here's the Canada TurboTax Community forum where you can seek help for the Canadian product in regard to Canadian returns:

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

If you choose "English" there, make sure the page has a Maple Leaf icon by it and not a US flag.

Or use this contact form to reach TurboTax Canada customer support:

https://support.turbotax.intuit.ca/contact/

DebRic-2213

Level 2

Where do I start?

ChondelLO

Level 12

@DebRic-2213 For information on how to install your TurboTax CD/Download software with your license code, please visit the Help Article below. If you mean something else, please reply to this thread for further assistance.

Activating TurboTax CD/Download software

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