@ Farmgirl50 wrote:
I bought Turbo Tax from Amazon for 2025. I have a number [redacted] but it won't take the last digit when I try to download. We have used Turbo Tax on our computer for 2023 and 2024.
Be aware this is a public Internet forum. You should not post any personal info or product licenses in this public forum. It's visible to all, and someone could use the license, which would prevent you from using it.
But I'm wondering if what you posted is even a license code. Part of it was redacted by the forum privacy filter. The visible portion in your posting looks like all numerical characters. The license codes I've seen have usually been about a 50-50 mix of letters and numbers. The license code is usually in this 16-character format: XXXX-XXXX-XXXX-XXXX with a combination of letters and numbers. In any case, do NOT post it here in the forum.
After your Amazon purchase, did you retrieve your software license code from your digital software library in your Amazon account, or did Amazon send it in an email?
If so, I'm not sure what all you have done after that. You don't apply the license code from Amazon until after you have downloaded the product from the special TurboTax website and are in the process of installing it on your computer. The product license code is 16 characters long and is a combination of letters and numbers. It will likely have hyphens, but you can try without, and it may insert them automatically.
In any case, once you have the license code, if you haven't yet downloaded the software installation file, here are the instructions to download the file and how to install and activate it. When you download the software, it will ask you if you want the Windows or Mac installation file.
FAQ: How do I get started with TurboTax Desktop?
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/
If you still have a problem, you'll need to explain in more detail. But do not post any personal info or license codes here.
