@ Madison Phillips wrote:
I bought a license code and it won't let me use it without paying again. They did not send me a disk but it should be letting me install online because Ilready paid for it
What exactly did you buy, and where did you buy it? Most people with a license code bought a license code for desktop software to install on their computers. Desktop licenses cannot routinely be used in Online TurboTax, except for a Windows 10 issue that I'll mention lower down in this posting.
Also, to add to confusion, this year as a new product, a few stores (like Sams Club) are actually selling a license code for Online TurboTax in addition to the usual desktop licenses.
What platform do you ultimately want to use--Online TurboTax with a browser or desktop software installed on your computer? Desktop TurboTax 2025 is not functional on a Windows 10 computer. Do you have Windows 10, 11 or a Mac?
If you bought a desktop software license (as opposed to an online license), did you download and install the software? Or do you have Windows 10 and can't fully install it? It you have Windows 10 and bought desktop software license, there is a way to move to Online Premium with your license for no additional charge for one Federal and state return and free efiling.
We can tell you more when we know what exact product you bought and which platform you want to use.
