I bought a turbotax license code. How do I use it?

[VolvoGirl]

Did you buy a License Code for the Desktop download OR for the Online version?   Some retailers are selling the Online product.

How to use the Online License Code.  It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

[linken5152]

Never received a popup window to input license code

[VolvoGirl]

@linken5152   Are you using the Desktop download or the Online version?  Have you downloaded the program?  

For Desktop How to get started and install & Activate the Desktop Download program

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[fdhemming]

I Purchase a TurboTax product and I am having difficulty locating where to install on my computer, the system is telling me to login to my account upon logging in to my account it does not direct me how to activate the license code. 

[Mike9241]

A license is not needed if you are using any of the online versions—contact support for a refund. If you are using any of the desktop app, you need to download it from your account - under products and billing. Once downloaded double click on the downloaded file. As the app installs,  it will ask for the license code. 

[Madison Phillips]

I bought a license code and it  won't let me use it without paying again. They did not send me a disk but it  should be letting me install online because Ilready paid for it 

[Madison Phillips]

I already have an account.

[mesquitebean]

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@ Madison Phillips wrote:

I bought a license code and it  won't let me use it without paying again. They did not send me a disk but it  should be letting me install online because Ilready paid for it 

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What exactly did you buy, and where did you buy it?   Most people with a license code bought a license code for desktop software to install on their computers.   Desktop licenses cannot routinely be used in Online TurboTax, except for a Windows 10 issue that I'll mention lower down in this posting. 

Also, to add to confusion, this year as a new product, a few stores (like Sams Club) are actually selling a license code for Online TurboTax in addition to the usual desktop licenses.   

What platform do you ultimately want to use--Online TurboTax with a browser or desktop software installed on your computer?    Desktop TurboTax 2025 is not functional on a Windows 10 computer.   Do you have Windows 10, 11 or a Mac?

If you bought a desktop software license (as opposed to an online license), did you download and install the software?   Or do you have Windows 10 and can't fully install it?    It you have Windows 10 and bought desktop software license, there is a way to move to Online Premium with your license for no additional charge for one Federal and state return and free efiling.   

We can tell you more when we know what exact product you bought and which platform you want to use.

[VolvoGirl]

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

If you have the License Code you can download the program here,
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax

[VolvoGirl]

@ Madison Phillips   Where did you buy the License Code?  Some places are also selling a code for the Online version this year.   How to use the Online License Code. It is for federal only. State is additional. Click on one of the products listed and scroll down to Features and Details. It says state additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...