Tax Year Prior to 2020: How to cancel payment

[Anonymous]

Cancel my husband's turbotax account 

[DoninGA]

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@Anonymous wrote:

Cancel my husband's turbotax account 

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As stated on this thread - No One on this forum can cancel your account.

See this TurboTax support FAQ for canceling an Advantage subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

For all billing issues you will need to contact TurboTax support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

Or-

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

[Lynn481122]

I want to cancel my payment with TurboTax 

[xmasbaby0]

@Lynn481122 What payment?  For what?   Did you already e-file?

[ILOVEHORSES]

I want to cacel payment to order QSTCC231310855 because after doing my taxes turbo tax charged me 38.00 for federal and 38.00 for state after i already payed for 40.00 for turbo tax the order number after the taxes was done isTTWCC231351996

[ILOVEHORSES]

NO they r both turbo tax 

[VolvoGirl]

@ILOVEHORSES   Did you buy the Desktop program but accidentally end up in the Online version?  That happens.  Better check with suppot and see if you can get a refund for one of them.  

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Mgonz2866]

Its too much cancel all transactions please

[Cass0317]

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered your product, you can erase your return by following the instructions in the link below:

How do I clear and start over in TurboTax Online?

If you have already paid, please contact our TurboTax Customer Support Team here for further assistance.

@Mgonz2866

[Mgonz2866]

Well how come it hasnt got put back on my card the 126.85

[DoninGA]

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@Mgonz2866 wrote:

Well how come it hasnt got put back on my card the 126.85

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Clearing the online tax return does not cancel your payment.  

You will need to contact TurboTax support for any billing issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[rosejuno]

no i did not agree for 78 dollars to do my taxes. free filing want turbotax to stop that from coming off my taxes now [email address removed] [phone number removed]

[DoninGA]

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@rosejuno wrote:

no i did not agree for 78 dollars to do my taxes. free filing want turbotax to stop that from coming off my taxes now [email address removed] [phone number removed]

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Once the tax return has been filed the method to receive the tax refund cannot be changed.

If you selected to have the TurboTax account fees paid from the federal tax refund the $39 service charge for this option was clearly shown on the web page.

You were also shown the fees for using TurboTax in the File section of the program on Step1, well before the tax return was e-filed.

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.  The Deluxe online edition is $39.

Screenshot for $39 Pay with Refund web page -

[grannyjoyce5579]

Yes I do not want to charge my payment on my charge card.

[MichelleLO]

Have you already filed your tax return? If so, you will need to reach out to the IRS if you want to change the payment method for your tax payment. Federal tax direct debit payments can be canceled up to two business days prior to the debit date. To cancel, call the U.S. Treasury Financial Agent at 888-353-4537. Then, to schedule a new payment, go to the IRS Direct Pay site.

For more information, please see Pay Taxes by Electronic Funds Withdrawal on the IRS website. 

@grannyjoyce5579