How do I cancel order

kokumo409 · ‎January 25, 2021

VolvoGirl · ‎February 4, 2023

Are you in California? If you want to have the fees deducted from your federal refund there is an EXTRA 40 Pay with Refund service charge (45 in California) or you can avoid the fee by paying upfront with a credit card. That includes Premium Service which has Audit Defense.

How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

You get Audit Defense when you purchase PLUS Help & Support, MAX Defend & Restore, or Premium Services for Turbo Tax Online or Audit Defense for Turbo Tax CD/download
https://ttlc.intuit.com/community/choosing-a-product/help/which-returns-are-eligible-for-audit-defen...

So to remove Audit Defense you need to remove Plus or MAX or Premium Services,
Remove MAX
https://ttlc.intuit.com/community/downgrading/help/can-i-remove-max/00/26691

Remove PLUS Benefits
https://ttlc.intuit.com/community/downgrading/help/can-i-remove-plus-benefits-before-i-pay/00/26429

Remove Premium Services with Audit Defense for California filers
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

View solution in original post

TerukoL · ‎January 25, 2021

Could you please clarify what order you want to cancel?

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seadad46 · ‎January 25, 2021

Turbo Tax Deluxe

EbonyL122824 · ‎January 25, 2021

Please contact customer support here for further assistance.

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rickisgone · ‎January 27, 2021

ordered but have win 7, i would like my money back, how do i get it?

rickisgone · ‎January 27, 2021

Order number: QSTCA142763669
Order date: Jan 27, 2021
Total charges: $106.75
Payment method:

rickisgone · ‎January 27, 2021

that link is worthless

CarissaM · ‎January 27, 2021

In order to cancel an order, you must contact customer service. Please click here to contact customer service.

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steve2909 · ‎November 29, 2021

Please cancel order # [product key removed] (2019 Tax App)

I already had purchased and installed and began using the app.

Didn't get back to it until today (11/28/2021), Placed the order and

when I went to install the app it told me that I had already

bought & installed the app...

Your records will confirm my request/purchase.

Please respond to the email on file regarding this issue.

Thanks,

Steve2909.......

11/29/2021

Critter-3 · ‎November 29, 2021

@steve2909 ONLY YOU can put in a for a refund of the fee ... go here TurboTax CD/Download Refund Request Form to request a refund of the downloaded program within 60 days of purchase.

csbarcea · ‎February 6, 2022

I made a charge by mistake, order number ttwcc232652017 I want to cancel it

csbarcea · ‎February 6, 2022

I want to cancel an order

csbarcea · ‎February 6, 2022

Cancel order #3 TTWCC232652017

DoninGA · ‎February 6, 2022

@csbarcea wrote:

Cancel order #3 TTWCC232652017

No one on this forum has access to your account.

You need to speak with a TurboTax support agent.

See this TurboTax support FAQ for contacts - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

mjkjdk · ‎February 7, 2022

Cancel my order for tax returns 2021 placed today

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How do I cancel order